enailcouture shipping

I took pictures and showed them the package was labeled right but contents were wrong. I did eventually receive my order after almost 90 days (all the while the owner was on social media claiming they were only a couple weeks behind). Max on line tutorials are great. We use cookies for analytics, personalization, and ads. I only received 1 out of 5 items from my order. Products used:Nail, nail files, polish, Im livid that I have spent my money and cannot get it back. That being said over the last several months enailcouture is experiencing a massive delays so you should not be concerned unless it's been more than 3 months orders are massively massively behind about 30 business days before they ship out. I have been a customer before Covid, during Covid and after. Love the products but horrible horrible company. I'm a salon who will use enail, until I retirethanks max ! Out of 500 total nails, 43 were useable. It was beyond unprofessional and this isnt the first time antonia has made dcomments to thers if you go through his videos she is always there, must not have anything to do in her time but troll comments and run his business for him. BBB Business Profiles generally cover a three-year reporting period. I waited weeks and then emailed them back. Verification can help ensure real people write reviews about real companies. I will NEVER order from this company again. This company is AWFUL. Ive literally bought 3 bottles at $175 each. I've received mislabeled, incorrect shapes and even sizes missing in the 123 go nails. I didnt have any issues getting my order. Loved the products- but shipping took 11wks! They are now refusing to acknowledge me at all! Nothing. Shell out the extra coin and just buy from Apres, I've had nothing but good experiences with them and the products are amazing. I responded to a comment there from someone wanting to order a product and hoping it would be there by her July birthday. The first couple of orders took almost 2 months to get to me, but I gave them the benefit of the doubt as this was towards the beginning of the Covid-19 crisis. I contacted the postal service after a week of it showing there and followed up many times even with Atlantas postal distribution. Companies can ask for reviews via automatic invitations. I have tried to contact the company with no response. They ignored multiple emails for multiple days. In the mean time I purchased items from AliExpress and Kiara Sky, fantastic delivery times especially KS, and much better quality items. Hard to hold the nail on and put it in a lamp or even if you buy his light to cure. BIG MISTAKE. I will go with apres next time. Forget customer service, non existent! Gorgeous color bright, sassy, empowering The Soft Gel Tips bend like paper and the nail polish where ugly $#*! Even with the pandemic there is no legitimate excuse for an order to take this long unless they are actively selling product that they do not actually have in stock and representing it otherwise. colors. My product was over $30 and Id like the correct product. Not refund wrong and don't care only want your money becar full only take your money save your money don't order nothing from this company it's sucks. They fired me as a customer.The worst company! I spent $123.17 based on the recommendation of YouTubers. Shame on this company for being so Grimy. I feel so invaluable as a customer. Everything I have gotten is high quality and a great price. My merchandise came within normal time, and I had routing numbers to track. Ultimately I don't know if this company is run by a guy who simply got in over his head with orders and chose not to disclose that to customers or if there is actual ill-intent and fraud occurring. 1 directly from Max, 2 at our local wholesaler the liquid is not the same. I will not be doing business with them again. How many of you have had burning itching fingers using this system? I made this purchase based on numerous false claims from Max Estrada on his Instagram page. I ordered 2 packs of the French manicure nails. Exclusive Nail Couture Professionals is a nail product manufacturing company founded in Tucson, Arizona, through the accomplishments of its founder Max Estrada. I personally love the products and recommend. The bottle I bought directly from him smells like his MMA fast set liquid. She took them off due to the bad itching. I am 67yrs old. Did you experience any bad reactions from using enailcouture.com? On 5-29-2021 they emailed with a resolution. I ordered the long coffin 1, 2, 3 go kit that was supposed to come with the base gel, a gel to secure the nails, and a top coat. They refuse. 33 BUSINESS DAYS later and still no updates or products received?! I wouldnt want them to go through what I did. I was dubious of the claims that these new press-on style nails could last as long as a month but I was pleasantly surprised that after all the frustration I had to go through that at the very least my money didn't go entirely to waste as I will be able to get many sets out of the 4 types of full cover nails I ordered. Don't waste your money on trash like this. Especially the tips. Then, about the same time the Pandemic was going on, a New Inspector General was put into office for USPS, and the first thing he did was take out hundreds of drop boxes, removed several high speed sorting machines across the country, reduced hours of employees, and had to testify on Capital Hill as to the reason why he did this. Also I did not receive my full order and after complaining about the false information on their site they are also stating my order was fulfilled in full when it wasn't. And I do believe he is a racist by any means I met him at the ny ibs show talk about excited to meet him and getting shooed away. I know its long but worth it. Please get on top of your shipping times and make customer service a priority always for happier customers as you really do have top notch stuff! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. 7 DIY Cosmetic Surgery Secrets That Will Save You Thousands of Dollars, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I'm always happy when I buy from enail couture, Please read. Since then I have not received an update and sent numerous emails, no response. Told me to keep all items in my order and sent me an entirely new order with the tips and a whole other Extend gel (for the issue I had)oh and did I mention because of what max (enail couture owner) said about that girl, and made her extremely upset..Apres sent her a package with their new products to make up for the actions of another company. Good luck if you try this system. Also, they are super thin and smell horribly of chemicals! Maxs mission and dream is to develop the best and most luxurious nail products, and provid 2022 Trustpilot, Inc. All rights reserved. Well guide you through the process. I said I'm not asking for that I just want to know if this is happening. Their quality control and customer service stinks. Mant of the negative reviews are from people ordering during the pandemic and all shipping was impacted world wide. Completely satisfied. This was right in the middle of one of the worlds worst Pandemic. Shipment of goods is within Australia only. 1 their products are something you would likely buy off Ali express or wish. The worst I have ever dealt with in my entire nail careeer. All of his products are well made and I use them regularly. I did contact the company, I was told if I thought I was having a reaction, I should call my doctor. With no tracking, my local courier let me know that this was just a pre printed label and that it did not prove the item was sent. Their final email was telling me I should go with another company to better suite my needs. (And no it was not a holiday or Black Friday). I once again claimed that I had sent PHOTO PROOF to them that in fact had been sent the wrong thing and they just straight up are ignoring me now. I immediately took pictures and emailed customer service. I placed an order on 5-19-2021 with enailcouture. NO ONE WILL TAKE THIS OFF MY HANDS FOR FREE, It's very hard. So many nails have markings on them or the white paint is messed up. Still no shipping info, emailed them for them to say it will take 8-20 business days plus standard shipping. Are there other similar products to enailcouture.com that are cheaper or better? Please think twice before shopping with Enailcouture. I filed a claim via PayPal and now they want me to send back my whole order. So Ive been using the cotton candy monomer for 6 years now. The way it smells , smells just like their pink magic monomer not the cotton candy one i have ordered for years. I'm also upset that I didn't do a better job researching reviews like those on this site prior to placing such a large order. Since this interaction, I have (against my better judgement) attempted to order from Enailcouture again, only to get message saying that they "Cannot deliver to my address" when I reached the point of checking out. They need to improve their customer service because as they stand they'll only continue to lose business. I was told "The French nails are made by hand and any variation should be taken as uniqueness and not a defect. I have ordered from Enailcouture a few times with varying degrees of bad experiences. I reached out to ask for tracking on 1/28 and they replied stating they do not provide tracking for replacement items. I've found it works best to add a layer of builder to the underside of the nail as well. I have TONS of their products, and love them all!!! I emailed customer service twice and received an auto response stating the order could take 20 business days to process which has past. I then sent them more photos of the nail shape I got which was almond and showed them the photo of the oval nails online so they could see I was clearly sent the wrong thing. for me to get my stuff. I bought an enamel and they sent it to me expired I'm very angry. Lots of scams going on during this pandemic and I'm tired of it. I have purchased about 7 times from Enailcouture. Love them so much! They have stepped up on their shipping. When I had an issue with a defective product with Apres (a box of gelx tips that had a few nails that were bent and only 1 time out of 31 orders from them) they shipped me a brand new package no questions asked. Enail Couture is my go to website when I'm in need of nail products! Sent another yesterday - NO RESPONSE. Nail tools. I've had 3 people so far. I love maxs products have been ordering for years now the only down fall is this pandemic has caused the orders to back up like crazy since they closed the nail salons ive gotten all my other orders but one and its my biggest order yet its been 4 months but i have very high hopes i will get it soon but great product strong easy to use when done right last longer then getting them done at a salon i keep up the hard work guys, Tip for consumers:be understand and patience is key, i understand we are paying with hard earned money but understand arizona is on lock down as numbers in cases have increased watch the news , read the auto emails. The two files and primer and dehydrator were there but not a single gel polish. Claim your listing for free to respond to reviews, update your profile and manage your listing. The 2 products that came damaged totaled 10 dollars. How would you rate Exclusive Nail Couture? Will talk to my states Attorney and bring up FRAUD charges. The 2nd batch was the same way, however, it wasn't every nail. I love everything from Max Estrada. I ordered my first order in May, it came in August, I'm still waiting for my second order to come, but have asked PayPal to open a dispute, I think 11 weeks is far in excess of an acceptable waiting time. They did not provide tracking. 123 false. The product was wrong for one of the items. Anyone can write a Trustpilot review. I recently purchase some nail products from Exclusive Nail Couture via their website. I ordered 95$ worth of Items and payed for next day shipping sadly upon checking the tracking the next day my order won't arrive until Monday which w a s not what I paid for. Products are sufficient, but not worth the terrible customer service. I understood at first but now this is BS. I purchased items on June 16th, 2020. You wont get any help. They told me it never arrived and was never in the mailing system. All reviews are published without moderation. Don't ever buy from this site. Thank god I only spent 46 bucks and not more. I ordered the 123 system. I get you can go online and see a lot of videos, but as a licensed cosmetologist, I like all products to come with instructions. I placed an order on April 25 and it's May 28th I emailed them last week for a follow up and they said they were working on orders that begin with 102 and 103. The owner of the company blocked me on social media for a comment that wasn't even critical of his business or in any way insulting to him personally. They sent me a damaged item which they wanted to resend with my outstanding order which they didnt do. Placed an order for a lot may 7th. Similar products of the same quality can be bought elsewhere. It feels like a "too bad, we already have your money and now there's nothing you can do about it" kind of vibe and it's extremely offputting. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. It is awkward to apply the nails on yourself. Here are 8 tips for writing great reviews. Thanks Max for having a troll talk for you and run your comments, again its not a first but its def a last time for me to watch anything he puts up, deleting his fb page, he probably wont care but having someone that isnt an employee telling ppl what they can say or telling them about policies etc doesnt sit well with me, again I dont think Max will care with is sad but when you are making the big bucks who cares about 1 customer when you clearly have this person speaking for you, just lost my business over it,shame because I really like Lucy and had nothing but nice things to say about her and the product thanks Max or should I say your rep Antonia. The 123go nails are top notch and take no time what so ever to apply. It's not only disappointing but I am going to be looking into taking legal actions. I haven't been disappointed with a purchases yet. Yes, there are other companies that might cost alittle but worth it not to have wait 4-8 weeks for shipping. Very painful. Information provided by various external sources. Save your money and sanity, people. HORRIBLE business. Super affordable! I emailed them about it and showed them the info they asked for and they told me I was sent the right thing. Have a question about Exclusive Nail Couture? Are there other similar companies to enailcouture.com that are less expensive or better? Apron I then finally get an email back today stating they guaranteeing replacement since they offer cheap prices and to contact the carrier. I began checking his social media in hopes of finding any updates on shipping and noticed he will answer comments on rare occasion asking "what order number" the company is on in terms of "working on shipping." Sent my first email on May 9th, and received that lame response about 18 business days. January 23rd I ordered a large order. We use dedicated people and clever technology to safeguard our platform. Migraine from his nasty monomer that leaks everywhere. Very unprofessional. A shame, as I really loved the products. Customer Reviews are not used in the calculation of BBB Rating, of those, 9 complaints were closed in last 12 months. I tracked the items and they stopped in Atlanta Georgia. I ordered two sets of premade nails, both were supposed to be pink/pink glitter but i received clear sets of the wrong shape. I read where one person said she put the light in her mouth so one hand could hold the nail on the other hand. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Great products. You will not be happy. You use expensive skin creams, eat nutritious foods, and drink lots of water. I have no problem with products Im in Canada and deal with Lucy Frank my poor review comes from me watching a live demo and giving props to his Canadian distributor when some girl by the name of Antonia decides that i have said to much and I am spamming the open conversation like it is her business. Packaging is exquisite and artistic, and everything smells edible; so cute and fun. My orders are 108. Exclusive Nail Couture has a consumer rating of 1.75 stars from 168 reviews indicating that most customers are generally dissatisfied with their purchases.

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