verint speech analytics demo

Our solutions provide you with the data management capabilities needed to make streamlined, effective call strategy decisions. Share or export voice notes to inform others and get on the same page. It consists of modular, best-of-breed applications built on a one-of-a-kind customer engagement hub platform, eGain CEH Platform, that combines 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance every customer interaction. Powerful speech-to-text tech. For the first time ever, businesses are driving customer satisfaction on every single interaction. Our customers typically realize benefits across two broad functional areas. The UK Government, Deloitte UK, Vonage, what3words and Adobe use Speechmatics in scenarios such as contact centers, CRM, consumer electronics, security, media & entertainment and software. Gain greater business agility and provide excellent customer experience with Xperience by Altitude, a cloud-based contact center software. Create a delightful experience for your prospects by always being in tune with their needs. Know what your customers are asking, how your business is responding, and how your tracking systems are performing. LiveVox's advance speech analytics mitigates risks, empowers agents, and gives insights that have the potential to transform your business. We're about delivering real business results, and providing ROI and metrics that make an impact. We develop speech-based monitoring applications and human machine interfaces (HMI) for a wide variety of clients. Automatically provides performance metrics to managers, supervisors, and agents. In 2019 Speechmatics received the QueensAward for Enterprise Innovation. The Akio.cx contact center software, for the management of all customer service channels on a single platform. SEO Experts and Data Scientists work hand in hand to increase your SEO performance. 3clogic eGain Solve is the industrys only unified customer engagement and knowledge management software suite. ProNotes auto-writes call notes in seconds so agents can focus on customer experience and get back hours in their days. Cost-effectively unify and automate digital and voice channels. Otter is where conversations live Generate rich notes for meetings, interviews, lectures, and other important voice conversations with Otter, your AI-powered assistant. Teams big and small trust Otter to transcribe their important conversations. Select domain. Support your agents with the right answers from across your enterprise. Use IVR and hosted call center solutions for verification and reducing COD cancellations and operational costs. Edit & Export. Let the automatic speech-to-text technology transcribe your data. Customizable options tailor to suit your needs and scale as your business and its requirements grow. IST Networks 2018. The solution automatically discovers and analyzes words, phrases, categories and themes spoken during calls to reveal rising trends and areas of opportunity or concern. 3clogic Speech analytics platform for monitoring customer interactions to improve conversion rates, revenue, and buying experiences. Organizations can manage interactions using video calls, landline, mobile devices, SMS, email and more. Recovery and analysis of your reputation on the web to improve your products and solutions. Xperience caters to small to large businesses with flexible and customizable solutions. Drive productivity at work and create and transcribe documents, short-cut repetitive stepsby voice. Brings speech analytics data story to life. Start at insights with the Tethr platform and focus on driving action right away. C360 uses Speech Analytics, AI and NLP to analyse millions of customer conversations across any channel to deliver voice identity, business insight and automation. As experts in curating large groups of workers, we can deliver the best data for a variety of use cases that include creating contact center interactions, images, review and survey data, and much more. Enable speech technologies in your applications through integrating SpokenData using our REST API. Instantly surface the insights that matter to you. Our innovative and competitive solutions help contact centres understand the customer journey and bring them closer to a 360-degree customer view. * Save in-call messages. * Record Google Meet Live Captions A Speech service feature that verifies and identifies speakers. Drive continuous improvement across your teams by prioritizing the right contacts and automatically logging calls in Salesforce. Gain insight into how to achieve a higher NPS, reduce the number of customer calls and save valuable time on documentation and quality assurance. Interested to find out more about this product? It offers a host of features such as customer engagement, data import/export, quality monitoring, communication and data storage management, analytics, compliance management and more. Clarabridge gives you timely answers about ease of doing business (Effort), customer loyalty and emotions, root cause of NPS change, churn or high contact volume and much more. Landing page with possibility of real-time interaction with your prospects to better convert. Alvaria Engagement Analytics surfaces valuable insights into quality, operational efficiency and customer satisfaction across all customer communication channels. !function(o,t,e,a){o._aoForms=o._aoForms||[],o._aoForms.push(a);var n=function(){var o=t.createElement(e);o.src=("https:"==t.location.protocol? CallFinders automated quality assurance solution quickly locates keywords and phrases within your recorded calls, identifying key metrics you can use to improve agent performance, reduce operating costs, ensure compliance, and provide a superior customer experience. Since Verascape integrates with every IVR, contact center platform, and data repository, our cloud-based Self-Service as a Service solutions seamlessly integrate with your existing technical environment. Record and review in real time. monitoring, enhance the customer experience, extract competitive intelligence and ensure compliance. LVCSR provides higher speech recognition accuracy, faster searches and a full transcript than phonetic systems. Theres no better way to meet customers expectations than to empower your front-line agents to be their best and to drive service excellence from any location. Customers expect a consistent and personal experience across all channels, and voice is no different. We turn your customer conversations and documentation into valuable insights which drive performance and culture. Integrate with Zoom. Nearly one in five U.S. borrowers have engaged with Prodigal over more than 200 million interactions. Stop wasting time with post-call surveys. Use voice to verify individuals for secure, frictionless customer engagements in a wide range of solutions, from web applications to call centers. Analysts have recognized Speechmatics as a pioneer in machine learning voice engineering. The referencing of your site, the study of data in your sector, a complete chatbot solution or even the optimization of your internal search engine. Optimise customer engagement and omnichannel service strategies across assisted and self-service channels. Get real-time streaming transcripts and, within minutes, rich, searchable notes with text, audio, images, speaker ID, and key phrases. Please don't fill out this field. Easily extract and share call transcripts to enhance big data and predictive initiatives. Whatever your role, our CTI solution is tailored to you. Suitable for: web/mobile app developers, media monitoring agencies, audio/video archive business. Customer interaction analysis is based on natural language processing and AI. Tethr is the only customer listening solution on the market that allows practitioners to create new, custom insight categories with the click of a button. Use our on-line time synchonous editor to surf your data and transcripts. unique insights into customers' most frequently asked questions and your team's best techniques, while allowing you to coach individual customer service staff on an ongoing and direct basis. IDC: Redefining CX with Cloud & AI Enabled Contact Centers, UK Contact Centers: Winning in The New Normal, I agree to the terms, conditions and privacy policy, 4 Ways Customer Journey Orchestration Optimizes the CX in the Telecom Industry (Use-Case Included), The Role Of Conversational IVR In The Banking Industry, How Genesys Intelligent Workload Distribution software (IWD) Can Help Insurance Companies Reduce Operational Costs By 15-30%, Nun CIVR: Automate More Than 90% of Your Telecom IVR. If you dont have the time now, why not download to read later? Speech Analytics allows for the evaluation and comparison of performance and key metrics using data visualization. The ultimate omnichannel contact center software. analytics speech webinar featured * Automatically save transcript to Google Doc, Quip, Notion, Confluence, Slack. Moreover, the web-services-based architecture of the platform enables rapid innovation and extension of customer engagement capabilities. ipi callminer verint Wingman automatically joins sales calls and based on the conversation, cue-cards show up to help sales reps with customer objections, questions and behavior. You only pay for successful transactions. Verint Speech Analytics can transcribe and analyze 100 percent of your recorded calls to help surface valuable intelligence. Home Workforce Optimisation Speech Analytics Verint Speech Analytics. NICE Enlighten AI leverages sophisticated, purpose-built behavior models that enable contact center agents to proactively self-correct in the moment when it matters most. Based on deep neural learning, MediaSpeech by ChapsVision offers a fine and precise transcription of your audios and videos. Using any third party speech analytics or phrase spotting tool, auto tagging from your total call recorder system enables you to choose certain red-flag phrases (such as can my order or not happy) to have the recording system automatically track. Empower your employees to create highquality documentation. Save your organization time and money with Dragon Professional Anywhere, AIpowered speech recognition that integrates into enterprise workflows. You get API fitting your needs. Call centers and outsourcers, worldwide, are using the AI-powered Akio.cx platform and its analytics module to enhance their agents and transform supervisors & managers into client satisfaction super-heroes! Verint Speech Analytics is a tool used to transcribe and analyze millions of calls to discover customer insights and improve contact center performance in the cloud. Return the best matching responses to questions or the next best actions. Comprehensive inbound, outbound, and blended call center solutions. Software as a Service (SaaS) or cloud-based call center solutions are a fundamental shift from premises-based systemsfor the better. All Rights Reserved. * Save Google Meet chat history in your transcription Capturis customized solution helps you reach your full potential! Amazon Transcribe makes it easy for developers to add speech to text capabilities to their applications. Sybill allows sellers to move the deal forward with deep prospect intelligence. Enhance contact center performance with insights to reduce agent handle time and repeat calls, Reduce churn by discovering root cause and predicting at-risk customers via your contact center recordings, Provide targeted coaching to your agents by analyzing their relative performance. DialConnection offers a fully integrated, end-to-end solution to take your contact center's performance to the next level. Together we can shape the future of conversation in the digital world. Additionally, administrators can use the predictive dialer to establish custom rules for virtual agents, call routing and messages and design templates for email and SMS campaigns. Because advancing SEO projects can take a long time: get out of your way with up to two SEO consultants dedicated to your business for a maximum of 4 days a week. SourceForge ranks the best alternatives to Verint Speech Analytics in 2022. Finally, quickly progress your SEO evolutions and take SEO to the next level! How to use Alterian Customer Journey Orchestration to increase Customer Acquisition rates in Insurance companies. Partnering with CallMiner, weve built a speech analytics platform that automatically monitors and objectively scores every call, providing deep insight into which calls to focus on and drastically reducing the need for internal monitoring. We'll assume you're ok with this, but you can opt-out if you wish. wolkvox supports integration with various third-party ERP, business intelligence, CRM, and information systems. Verint Speech Analytics is a cloud-based solution that helps customer experience (CX) teams transcribe and analyze recorded or live calls. Marketing teams looking to extend their Voice-of-the-Customer (VoC) capabilities beyond the feedback form and social media now want to mine sales and customer service phone calls as part of their omni-channel capability. Easy to understand recommendations empower agents to deliver excellence on every single interaction. Reduce churn,drive loyalty, and improve efficiencyby automaticallyacting ontheinsightsthat matter. Weve reinvented ASR with 100% deep learning that allows companies to continuously improve accuracy. Complete documents wherever work takes you with the cloudbased, professionalgrade mobile dictation solution. Without deep insight into this stage of the buying journey, you're losing out on opportunities to drive 15-20% more conversions from digital and offline campaigns, until now. Effective monitoring is essential to a call center. Verint Speech Analytics allows managers to analyze customer service agents performance, calculate customer churn rate, generate custom reports and run online campaigns. Our seamlessly integrated solution analyzes 100% of your calls using our proprietary speech & voice analytics platform. verint contactcenterworld analytics excellence speech takes awards three place voted choice Automatically detect intents to provide in-call assistance, on-screen actions, call disposition, and summarize call notes. We deliver a highly scalable Software as a Service (SaaS) solution to contact centers and small and medium sized businesses and across a wide range of industries. Avoid the no-mans land of unactionable data. Communicate via your customers preferred channels. Successful artificial intelligence and machine learning models require data that is relevant to your use case.

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