t please don't buy from them y'a

Just please don't buy from them y'all. Horrible customer service & communication. You pay over $500+ depending on how much furniture you have for accidents that only covers spills. So I'll be copying and posting this review on Google reviews, and Yahoo reviews with pictures attached where possible. They also claimed that the men who delivered are not allowed to tell me that the integrity of the bed is now weakened because they dont work for Bob's, they just deliver. I called again spoke to another supervisor who said she would get back to me the following day. When I really think about I could probably go to the junkyard, and get better quality, and I'm sure the rats there would be more honest, and pleasant than bob's. Now they say mid March. Maggie said nothing she can do. Went to Bob's to purchase a sectional for $2400. I spent more than $3000 there this year. I purchased the Avenger loveseat D7069B52D during the pandemic. I also purchased their "Good Proof" policy, which is worthless, do not purchase it. They text back asking how I know its broken and how did that happen. I paid almost a $2000 for Bob's top of the line mattress and it didn't last 5 years. Couple of months later sectional arm broken tear and seen and they would not replace it. He calls Bob's with no knowledge of this and no one knows anything. Save yourself time and money. We went to Ashley Home Furnishings and found a nearly exactly the same recliner and ordered it along with a bedroom dresser. This company is a joke. Im so upset and disappointed. This product can be controlled with your voice through Alexa-enabled devices such as Amazon Echo and Amazon Tap. I was then told "you can pay $100 for a technician to come out and look at it. Ordered online because I was sick with COVID. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. Its location on this page may change next time you visit. The prices were good, so we made the decision to purchase another side from them. They were afraid that when the love seat was available the couch would no long be available. Sign up to receive our free weekly newsletter. This call taking place in August- I was told that the pieces wouldnt come until September. Every week we schedule our lives around a delivery and every week it's postponed. The bed frame and chair were delivered but they kept sending an update stating that the desk still was not ready for deliver. No it was basically, "Sorry about your luck, we dont have the parts and youll have to wait another few weeks if you want this bed." When we went into the store, we were told that means the item has been discontinued and someone should have called us!!! This has been a absolute nightmare. So made a request for replacement and it been 5 weeks but no luck. Well today is Wednesday and 2 trucks get here with 4 men, with 2 headboards and 2 footboards. It hasn't even been 2 months yet and I am burning this cheap crap. Its look disgusting. He said it needed to be replaced. Shop products from small business brands sold in Amazons store. Sent me an email confirmation with the pieces that would be delivered along with a text message. They all were part of the same design to the desk. We buy one fabric sofa set, its look so good when were buying. On Wednesday I received noticed that my furniture was going to be delivered on Friday and I made the mistake thinking Bob's furniture would listen to my wishes but they didnt. We bought a couch, loveseat, and chair from them a little over a year ago. We value your privacy. I paid it no attention. Save up and go anywhere else, and pay for quality. They stated that Bob's will be in touch with me to deliver the new pieces to replace the broken piece. Seller's Notes: The loveseat is rocking and reclining. I got customer cares number from her who then scheduled us for Wednesday delivery instead of Saturday. They had the nerve to say I could have refused the chair but why would I do that if I was expecting they would be honorable and do the right thing and send my things in a timely manner. I will not recommend Bobs Furniture to my closest enemy. Horrible customer service. I talked to Bob's Customer Care Service and was told they will not accept responsibility for my rodent problem. I've lived in my home for 30 years and not once have I seen a mouse. Well after I expressed that they offered $100 back on my card. I will NEVER buy anything with them again. Anyhow thats it. She sent me to the Fairlawn store I purchased it from because she cant refund my card entirely, because we had a split payment. One week later, never received a call and after speaking to the incompetent customer service person on the phone realized Bob's was never notified so I had to explain to them the situation. Do you open gifts PRIOR TO CHRISTMAS???. This should be a negative 5 star review. She said that their trucks and products are fully inspected daily and they have never had this issue reported before. The material this couch was made with is cheap cheap cheap. The plastic zippers broke off of the cushions on the back of the sofa, the seat started to bow and the fabric started pulling and pilling horribly. This company has the cheapest furniture alive. Price and other details may vary based on product size and color. I wouldve NEVER bought the chair if I knew a bit past a year it would break and they wouldnt fix it. A month passed, then 2, then 3, and at this point Im calling to figure out why on earth it is taking that long. November is here and gone and still no chairs. We bought Sofa and love seat and its leather ripped off 2-3 years. We let it go because we were happy to finally be getting our new couch. We bought a lesser quality bed set months ago because we were told with supply chain issues that this was the only set we were GUARANTEED to get in the shortest amount of time. Fast forward to March 1st. Save yourself the time, money and frustration. Poor quality products and on the name of discount furniture. I call yet again, get a bunch of blank apologizes and they promise me again that this part will be delivered in 2 weeks. I was constantly given the run around and lied to. 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The thing lasted about four years (not the standard 8-10 years a normal couch lasts). My husband pulled it out of box, everything seemed fine until the last piece on the bottom. The technician was very nice looked at my sofa took multiple pictures of it and stated that it was impossible for him to fix my sofa because the sofa itself is sewn together in the factory. I contacted Bob's for the 1 year warranty and again I get, the issue is not covered. Employees at the showroom (one of whom was a manager) told me to file a fraudulent "goof proof" claim stating that the wear was a one-time accident. By purchasing this item, youre contributing to a more sustainable future. They were so cheap that they wouldn't even refund the $50 or a portion of it because of their fault. She apologized & said that they would bring it back the next day. They refused to come get the chair since I no longer want the desk. PLEASE Dont shop at Bobs furniture. I managed to finance a sectional couch, and nothing else. After calling back to Bobs customer service I asked for a manager to call me back. The only thing the gentleman on the phone could say is try and enjoy your furniture. They are so slick that they make you wait for furniture that they don't have by sending pieces of an incomplete set and then you almost have to wait for the other to arrive no matter how long it takes to get to you because you already have a portion of the set. They got the delivery address wrong & were a minute down the road at the wrong house. ConsumerAffairs is not a government agency. Never again. I get another notification that they have set another date for delivery. Within 4 months you could feel the wood frame where you sit. Sent me to Bob's. STAY AWAY! Its POLICY!! Even though it was their fault. Big mistake. I now have mismatch furniture and know my couches will wear down differently since now the other part is scheduled in Feb. How is it so hard for bobs furniture to follow simple instructions and deliver it together. My boyfriend and I split the payments on our cards to do a new room makeover for him. In 4/5 months sofa tears, color off, fabric quality is poor. A bit ago I was sitting on my Charleston chair and something in the chair support just snapped. The cushions had essentially flattened to nothing. I had ordered a custom sofa from living spaces in the beginning of covid and was told it would take 8 weeks due to covid, after the 3rd week I got a delivery notice and before the 4th week was up my new sofa was delivered. It cracking and scratching my floors. A link has directed you to this review. It looks good on the outside but cheap garbage on the inside and that whole texting is horrible customer service. The customer service agent then stated to the effect that because I am Hispanic that I misunderstood the service technician- who was also Hispanic. Imagine being 9 years old getting let down like this and not having a bed at all for another few weeks until I can purchase another one because I cant even get a refund until it is picked up a week from now, and not even a full refund because that card is no longer a working card. The people who delivered it did a good job. Filed a claim. And to make things worse my boyfriend or I will be sleeping on the floor until then, and yet not one person at Bobs cares at all. I can't say for certain without evidence, but it seemed like they were trying to squeeze a tip out of me for doing their job, and doing it poorly with the damage they cause on the way in. They refused to replace it because they said it was normal wear. Condition: Good: Minor blemishes that most people won't notice, Overall Dimensions: Width: 60 inches, Height: 41 inches, Depth: 30 inches. No directions came. She said it is just a coincidence. Not to mention I had to take the day off to accept the white glove delivery. In short don't waste your money. We threw his old bed out. We recently purchased a new couch from Bernie and Phyls. Our sales person Ed was very nice during the sales but never followed up with anything. Talked into the goof proof protection plan. Now my furniture is mismatched. The furniture looks decent on the showroom but is in fact cheap garbage manufactured overseas that will wear very badly in a short period of time. You could also go to Jordans, and get anything better than bob's. Your recently viewed items and featured recommendations, Select the department you want to search in. I called to see if they could include the installation with the other furniture that will be delivered tomorrow and they refused even though I paid over $125 to put together a single bed. Within the first year we started having problems with material separating, seams splitting, spring coming off the frame, and the wood frame splitting. I call customer service and spoke to a Janice D. who claimed to be a supervisor but another agent said shes not, she is also just a agent, she put me on hold on and off for 1hr and 15 minutes. Discover more about the small businesses partnering with Amazon and Amazons commitment to empowering them. We would surprise him and have it out together for when he returned (so we thought). One week later we received an email that the recliner wouldn't be available until October 2024!!! Their business model sucks. I purchased a living room set on Sept. 4, 2021. We ordered a recliner on December 8, 2021 and were told it would arrive January 7, January 5, 2022 we received an email that it would be delayed until the first week of April 2022. Their supervisor said they made the wrong decision & that they should have taken the extra couples of minutes & delivered the sofa. I bought over $3000 in furniture from Bob's Furniture and I was made aware that it wasnt available for delivery till at first till December. Self Pick Up Zipcode: New York, NY, 10065. He was very excited. We bought a leather sectional couch from Bob's Furniture along with the "goof proof" warranty coverage. For more information about reviews on ConsumerAffairs.com please visit our We purchased a sofa last year & it was delivered on time. Couple days later I put my hands on the backrest of the love seat and felt movement and push and it felt broken. Later that evening, another supervisor called and said that our sofa was going to the next person in line & that our sofa would be delivered hopefully in the next month, but couldnt guarantee that to be true. DO NOT BUY A MATTRESS FROM BOB'S! Bought a protection plan. Never EVER AGAIN will I purchase anything from "Bob's Discount I Don't Care About The Customer After The Purchase" Furniture. I was told that directions would be sent with the new pieces. So I get my furniture and it look great. Repair guy came and we noticed that one of the chair had bad frame. It was made with our custom choice of material, and color. I disagreed and stated again what the technician had said. Received no email. My furniture is less than a year old and it looks like I have had it for decades. We waited 3 months for a bed for my 9 year old son. They gave me a new date for Friday February 4th. The delivery man said he wouldnt ever accept a bed in such condition. A week goes by and no refund. Her remedy to the problems with my sofa was to place orders for new pieces of the sofa to be delivered and for the sofa to be fixed in my home. I was assured that they canceled and had issued a refund and I would have it within a week. We loved them, they came pretty fast and they looked good and was the color I wanted. I will be calling Corporate as I myself am in customer service and would be Fired if I handled it the way MAGGIE DID!! This is where it went horrible. Now we can no longer make that decision and it has been forced on us. I would never buy from BOB's furniture ever again. The springs broke on 2 couch, fell through one stop giving them money. They then proceed to tell me they need to schedule a new date sometime in April to bring the pieces needed. Finally, got them in Feb. but the chairs' legs were bad. Its been almost a year since my first attempt at ordering a coffee table from this company and I still dont have a table. What crappy made furniture. Deliver guys come with a big truck and pieces, come in my home and stare at my bed and say we dont have this piece and if we take apart the bed and put it back together itll ruin the integrity of the bed. I'm telling you won't be happy. If it needs repairs you'll be responsible to payment". I filed a claim with this company, Guardian, and the issue with the furniture was not covered. We got our payment back (it was prepaid). Bobs has forced us to take a partial delivery. I was to make payments of $164 a month. Then it was pushed back till January but I always made it known that I didnt want my shipment (couches) split or delivered separately. I bought a sofa bed from Bob's in January 2020, it was supposed to come with a memory foam mattress. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. They opened it to put it together only to find that it was broken. Sign up for the latest updates, products and offers. Its ridiculous to have customers wait 4 months for a delivery of any product. She left a voicemail stating she spoke to the returns department and that she would leave notes in my file for me to call any customer service representative and they would be able to tell me what was going on. I said we were at the house waiting for them at the correct address. I waited four days and called customer service again. How nice of her!!! I called goof proof to make a claim. Looks good on the showroom floor but use your couch and the material stretches and pills. Never Ever Take Part Delivery of ANYTHING. This sofa came in so many pieces and the instructions were horrible. So they didn't voluntarily refund the difference for the good proof I had to call them. As Ben Franklin once stated, The bitterness of poor quality remains long after the sweetness of low price is forgotten.. Our delivery team does more than move furniture - theyre here to support customers and make the process of buying, selling and moving furniture easy. Finally getting someone to come to service the sofa with these pieces happened in October. One more thing, I spent weeks on and off the phone with different agents and every time I would ask for their corporate number and was not given it until the last person I spoke to finally gave it to me. They called and asked where we were. I cancelled the chair because it was taking way too long and I had become very ill and could not work to pay for it. They also make up excuses when it's time for you to put a claim, even if you say it's an accident they will debate with you and say it isn't. To our pleasant surprise both were delivered in 2 days!!! I took off work Tuesday for the special makeover as my son anxiously waited to get out of school and see his new room. I want to pay my balance and they are making it difficult forcing me to purchase something else with my accommodation!!! Their products are garbage. I don't understand this!!!! So we decided to rearrange the living room and I remember when I lifted the love seat to unlock I heard like wood cracks. Total scam, get longer lasting furniture somewhere else where they have good protection plans. It was during the beginning of covid and I understood that things were not available so I let it be and after 2-3 months I still had no coffee table. I knew they werent gonna help me so with a few back and forth texting they said they completed a full review of situation and even reached out to their partners and came up with the conclusion that my situation is not covered under their warranty. I purchased the white birch desk for Xmas for my son. I called the number and it was a disconnected line. All Rights Reserved. Confirming once again that they are liars. The leg of the desk is completely pulled apart from the desk itself. After one year one of my recliners broke. My advice is to run quickly from Bob's and head to a better "non-discount" store that operates in an ethical manner to get what you pay for. Contact the seller if you're interested in self pickup. I couldnt get a hold of a single person by phone for over a month so I finally had to drive the store and ended up canceling the order after being told it would likely be another month or two. Its my first time buying from Bobs and the customer service is horrible. It should be covered because this claim started four months after I bought the sofa. Sofas came damaged. Well start sending you the news you need delivered straight to you. I then asked for my claim to be escalated and to speak to his manager. They called customer service who was rude as can be saying she cant call me when I asked who I can speak to to rectify this. I have a picture of the box on the dock with the date it was taken Dec 5th. The absolute worst experience Ive ever encountered. But yet this is who they outsource the work with. I was so frustrated at this point I called and said I dont want it anymore. I purchased a new couch and chair from Bob's earlier this year. They probably have it all typed out and send to every customer that spend their hard earned money on their garbage and lies. Because this crap is manufactured overseas, the consumer is now burdened with covering the higher logistics costs for the same pre-pandemic low-quality junk. After 4 months of waiting I finally got notification that the table would be delivered in a few weeks.. the day came and then the table came. Total money making profit. DO NOT SHOP HERE. Due to the awful customer, the store is insisting it's a gift card EVEN THOUGH IT IS PRINTED CUSTOMER ACCOMMODATION I am fed of. Was told they would be delivered in mid November. The old saying,"Fool me once shame on you, fool me twice, shame on me." They offered $75 gift card which was a insult, because honestly I have no interest in ever spending another dollar here. I regret purchasing from them and definitely will not be purchasing from them again. NEVER AGAIN! Customer "service" took over a week to conclude that the 1 year warranty expired and completely ignored the issue of their employees advising fraudulent actions. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I cant believe I purchased 3 pieces of furniture from them. The service technician called the customer service line and submitted photos of our sofa. Little did I know that those payments have gone way beyond the price of the couch and in the end, I will have paid $2,400! Their customer service is horrible as well their products. The sofa and tables were delivered but the 2 chairs have yet to come. ACME Furniture Acme Bob Bookcase, Weathered Oak, One Size. My sectional has been cared for but looks terrible after less than 2 years. I may replace the sectional pieces that have worn terribly but am unsure as prices have significantly increased (100% in one case). I had to call, and explain my story to a 4th person to get her back online. DO NOT GET THE GOOF PROOF by Bob's. I can only assume this is typical Bob's shady business practices.

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