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BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Weve been using US Global Mail for years without a hitch. BBB Winner of Distinction, 2018 Thank you for the lovely review Kathy. getting things tended to. US Global Mail ranks 34th among Mail Forwarding sites. I definitely recommend using US Global Mail. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Contact us, Step inside and see how US Global Mail is revolutionizing the way we do mail. I've used US Global Mail now for over a year. usps map tracking package mail transit Contact us, Step inside and see how US Global Mail is revolutionizing the way we do mail. Keep in mind that month to month plans tend to be a bit more expensive (as opposed to signing up for a 12 month or 24 month plan.) Welcome to US Global Mail! usps postal states united resellerratings service We shall see. This notice describes Company's privacy policy. I have had very good experiences with US Global Mail. Rights Reserved, https://www.usglobalmail.com/terms-of-service/, https://www.usglobalmail.com/privacy-policy/. When filling out waybills on their site, I simply estimated the box but to them oh no! Hi Rune, thank you for the kind words about our service.As you know, once we hand over the packages to the customer chosen shipper, from there on the packages are in the shippers hand. We pride ourselves on making life easier for expats- so glad to know we can help in a small way. I have heard of other expats with horror stories regarding their mail forwarding services. Global Mail is death by a thousand cuts between mishandling, cost overruns, delivery delays, & errors beyond our control which we were charged for. However, there are signs they are trying to get better. Brilliant customer service - just what you want when things go wrong. Shyla is on-top of the details. Good job, keep it up. Business ProfileBusiness Profile for US Global MailMailing Services, Customer Reviews are not used in the calculation of BBB Rating. usps Best Service by far! All your mail forwarding address related questions answered. BBB Pinnacle Award Winner, 2015 Just tried Aramex and the envelope took 33 days via an around-the world-trip, but it did arrive safely which is most important. Established since 1999 as one of the very first companies in this industry Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Living as digital nomads is challenging but US Global Mail has removed one of our hassles. Been using for 6 years. I highly doubt they would condone this operation of their large scale business. Verification can help ensure real people write reviews about real companies. But we realize the need for customers to start small, see if its the right fit, and extend from there. I have already disputed the last charge with CitiBank and now I am reporting them to you - to the BBB. Once you sign up for a virtual mailbox at US Global Mail, you will get an address to which all mail is forwarded to. What happened? To contact our award winning customer service team, you can call us at +1 (281) 596-8965. We use dedicated people and clever technology to safeguard our platform. What can we help you with. And while we do our best to intervene as needed, we too have to depend on the shippers to complete the shipment as they promised. US Global Mail has partnered with the largest shipping companies worldwide, including UPS, FedEx and DHL. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I have multiple similar shipments and know how they get packed. Sorry that didn't work out for you. southernminn postal states service However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. . I had initially signed up with them thinking they were cheaper. It's easy to use, we can get scans fast, and ship only the paper mail that we need. Typically this will include information on The User's account and transactions needed to be able to provide The User a consistent service. The carrier we chose from their menu to send our trackable letter to us is totally unsatisfactory. I like being able to review my mail and pitch most of it, which is what I would do if I still had a home address. My only complaint is on the pricing as there is no transparency. We appreciate you! We are grateful for your recommendation! Last two years average to down right poor service. NOPE. Its headquarters is located at Houston, Texas, USA. The Customer's continued use of the Services will be deemed acceptance thereof. My activities are often outside of the US . Anyone can write a Trustpilot review. They said that is under investigation, and I told them that i dont have any problem to contact my banks or do whatever they need. Perhaps US Global Mail needs to rethink the methodology of their business model & place it more in line with customer service emphasis versus nickel & dime-ing it's customers to the point of alienating them entirely. US Global has been doing a fantastic job. This has been one of the best services. These guys live up to their promise. Guess what happens next, I get a hold on forwarding for almost 20 days, without answer. Otherwise great service. Complete a change of address online and deliver the form to your local post office. What happened then, is one of the shipments was placed on hold because they lost a package. ups usps surepost label tracking labels example service delivery carrier option help united 1z I inquired about paperwork I needed to have supplements sent to China because previously, I didn't have adequate paperwork and my order was delayed in China by a week. As such, we are capable of having any item that is allowed by customs into the country you reside in, shipped. The service by US Global has been top notch. Ive been with US Global Mail for years. I can't in good conscious recommend this service as there seems to be a lot of other cheaper companies available with better customer service. Easy to set up a new mailbox and their excellent customer service helped me with my (many) questions about how it all works. The box they steal from is re-taped in the wrong place, not as original. I definitely recommend US Global. To contact our award winning customer service team, you can call us at +1 (281) 596-8965. Services include a Virtual Mailbox which provides access to mail in near real-time and options to scan mail, bundle and ship mail and packages overseas at competitive shipping rates. we paid considerably more for the service than we anticipated & ultimately re-routed a good portion of our mail to a friend in order to circumvent us global mail entirely. Never received the decency of a reply. Thank you for trying us out and please feel free to reach out if there is anything we can help with. At any time, The User of Website may request The User's information to be exported and sent to the client ofUS Global Mailglobal mail for review, and US Global Mail promptly honor any requests by the client ofWebsiteglobal mail to have The Customer's information deleted and forgotten as per the terms of service. I can also request a scan of just the first page of opened mail; the scans are sent within two hours. they give you a US address to buy any stuff you want and ship it to you. The US Global Mail service is very needed if you are outside of the USA. For more information and a more extensive explanation of what your virtual address will be, click here. What an excellent service! Well guide you through the process. Please, contact me for verification of our urgent request to UNSUBSCRIBE. Can Someone Give Me A Call? Overall, Website aim for privacy by default: if data collection is not integral to the way The Companyglobal mail's' service works, then US Global Mail won't collect it. More about us: They are a lifesaver for Expats and people wanting How do i get in touch with you by phone? fedex Most customers love the feature that they can write in their own declarations. We paid considerably more for the service than we anticipated & ultimately re-routed a good portion of our mail to a friend in order to circumvent US Global Mail entirely. Good job guys. I live in Mexico City and began using US Global Mail before moving here in December, 2015. I have been trying to unsubscribe since June 2020. Member of Worlwide ERC, FEM, HRP The customer service is responsive and quick and always try to help. Last request was not processed due that are many bank cards and also checks from my 5 different bank accounts. We use cookies for analytics, personalization, and ads. disappointing & expensive The number of employees ranges from 25 to 100. Here are 8 tips for writing great reviews. A list of your most common questions, addressed here. US Global Mail - #1 Mail & Packages Forwarding Service is a private company. I am recent convert from another mail forwarding company. I highly recommend US Global Mail. They even left the wrapper and the packing slip inside. Their customer service has never disappointed me. Simply request a check deposit from within your virtual mailbox and youre all set! I think owners of the operation DON'T know of what is going on inside, but I will do my best to let them know of the fact bypassing the shady management. I always get a quick response to my requests and its a pleasure to be able to shop for best prices knowing my packages will be consolidated and carefully repacked for even more savings! . BBB Business Profiles may not be reproduced for sales or promotional purposes. Service in the beginning was very good. I made a mistake with shipping overseas (underwear, sandals, and some coffee). Do you have something to say about US Global Mail? I see that your shipment is moving as expected but please feel free to reach out to support again if you have any further questions.

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