bob's laurel loveseat

Guess what? Adding a business to Yelp is always free. I was so excited that I was getting new furniture after 10 years with the same furniture. (This ones taken.). December 17th, the delivery team arrived and was very nice. Our sectional sofas and couches add space to your home. Thats why we offer a broad range of products that can be customized with a variety of fabrics, leathers, and other accents. MORE hours on the phone. Back to renting a truck. We value your privacy. I will make sure I review you everywhere so others can be warned. They gave us Red, not grey. We changed it because we remodeled the room, worst idea ever!!! Im sure this is totally untrue also. Redecorating made easy. Button details, gently rolled arms and tapered wood legs add to its uniqueness. Our FREE Design Services help you get the look of your dreams. The Jules Accent Cabinet that I purchased had a defective drawer that I discovered moments after delivery. Told it'd be in March or April. Oh, and the Mattress included two huge pieces; it was a little like "the Princess and the Pea". No drawer to date and now I have been informed the drawer will arrive in late January 2021. Sign up for the latest updates, products and offers, The price you see is the price you pay. Buyer beware not buy from Bob's!!! Waited 3 weeks, tried to get through on the phone to see when it would be in and nobody would answer. I will never do business with them again. Selling an Bob's Furniture sleeper sofa in like-new condition. I waited til December to call since I have not heard from them and ask where was my table I already paid for? Rest easy with chic chairs that double astwin sleepers. ROBERT SHARP, what a great shopping experience. There were different style screws used to put it together and to top it off they didnt even screw the staircase to the bed which tips over. Create a one-of-a-kind room with our Urban Attitudes collection. While setting up, they notice the bench is scratched and the table base is incompatible with the table top. Just tap "View Virtually in your Space" and instantly see it in your home! I go into the store Dec 21 on my next available day off, because at this point I need the bed, and they move it up to Jan 5. No furniture. All Rights Reserved. I will not be purchasing any more furniture from Bob's Discount Furniture because of the company's lack of true customer support and its failure to resolve a small manufacturing defect. The sofa I purchased Bobs Goof Proof Plan. Rest easy with chic chairs that double as twin sleepers. Copyright 2022 Consumers Unified LLC. In tune with todays style our media consoles make a room. Additional savings may apply if you choose self pickup at checkout. .marketing-content-container .marketing-content-block p:not(.title) {color:#fff;} The drivers showed up with two small wrapped pieces that was not even mine, talked to their dispatcher who said the rest was coming in three weeks. I have called and spoken to three different people, including management, who told me too bad. I was also told that if say something happened to the loveseat and they no longer had that exact furniture around anymore including the color of it that they would give me an entire new loveseat and sofa because I should have a matching set! We then found out the truck on 12/21 was only delivering one piece of the sectional. The couch springs are broken and when I put in a claim they denied me. Design the perfect room and bring it to life with our 3D Room Planner. Designer-inspired accent chairs that makea statement. A spin on comfort with our 360 swivel chairs. It's easy to create a look you'll love with our FREE Design Services. Our content is intended to be used for general information purposes only. They brought in the boxed bench and 4 wood chairs. Manager won't answer or call us back. There is no higher up to talk to. No matter what yourstyle or budget, La-Z-Boyhas a sofa for you. They don't call with updates and when you try calling it's impossible to get a hold of anyone. Its all about the unexpected details. Entertain with cabinets perfect for serving and storing. Our reclining sofas offer next-level comfort. Meanwhile, I'm sitting here on the floor waiting two extra days for another attempted delivery. Sit, stand or fully recline at the touch of a button. It took over 8 months for the company to send someone to view the damage. More in-depth cleaning is specific to the cleaning code for your choice of cover. Woodstock is a 100% polyester chenille body cloth/texture design that is great for any frame, especially motion. One thing after another. Upgrade your downtime with a stylish rocking recliner. Spice up your dining table with chairs inevery style. The delivery team submitted a replacement ticket and documented all of the damage. My order was placed 11/6/20. At first we thought that it was just COVID (they are quick to blame that), but now it has become a common theme. Who delivers a sectional in pieces???? I got a text that they were 8 MINUTES from my house at 3:18pm. Sofa sets are the center of your living room. Our versatile sleepers provide comfort around the clock and sweet dreams through the night. April comes & goes- no furniture. We went along with it because we figured Covid delayed things. I finally got ahold of someone and got a delivery date. He took photographs and measurements and assured me he would return with a new slat. Of course, that was not correct. I was specifically told even if I had a cat that were to scratch up the material and it ripped, that it would be covered. I went to store and asked for my money back. We ordered a sofa and a recliner on 21AUG2020 and were told we could pick up the sofa the following weekend. They rescheduled the items to be delivered on the 21st before calling me or responding to my text back to them. I cant afford to pay to get it fix or buy a new sofa set. What are people saying about mattresses in Mount Laurel, NJ? Only to be offered a gift card that would not cover anything they sell without having to spend additional money (gift card is the only option if you want "compensation"). NO IDEA WHEN IT'S COMING! Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. We paid in full that day. When they arrived with the loveseat we were told it was going to be an exchange and they would take back a sofa. They will not even accept the defective furniture for a refund. In Sept 2020 we finally got a delivery. Stay away! I cant even make stuff up like that!! Rarely has there been such a sizable discrepancy between my low expectations for a business and a result that was ultimatelymore, I came in looking for a couch. Kristen Bell reveals her favorite style swaps and quick updates. High-end style and unexpected reclining power. I paid for they protection on my furniture but cause I can't tell them how it broke they won't fix it or even come out to take a look at it and tell me I have to fix it myself cause they don't cover that. We purchased a new couch that was delivered without legs on one piece. I was told any mechanical issues of motor is going out or anything like that are covered. .marketing-content-container .marketing-content-block .title {color:#fff;}, Ready to see how this piece of furniture will look in your home? So now here we sit in our living room without new furniture. You have no recently viewed covers. Early November - We finally receive a call to schedule our delivery. Ive been emailing support for months and they refuse to do anything. yours today. I ran a furniture store for ten years and never had my delivery fleet make these kind of errors. no one called me. I definitely would recommend Bob's Furniture to my family and friends and I would HIGHLY recommend friends & family to **, she was the Best. I ordered a bedroom set 6 months ago and still have nothing! We had only ordered 3 chairs, and I told them as much so they didn't leave additional merchandise at our house. What a joke!!!! Dec 16 Called and tried to reschedule the delivery. They will not let me return the broken, useless table and it has rendered our dining room useless. Subtle slub yarns are woven into the base cloth to create patterning and texture. Went to the store and picked it up night before Thanksgiving. The after-sales service of this company is nothing short of atrocious. If they screw up again, I'm finished with them and will demand my money back. We scrambled to rent a truck for that weekend and THEN arrive to pick up.HALF OF OUR SOFA. We went in Monday to browse/sit on some sectionals after a failed trip to value city furniture. I asked if I was supposed to open it in the store, no answer. My couch is now just a year old. Come Dec. 19, I'm tracking the progress of the truck and we get a call from the driver. Define an entryway or accent any room with a stylish bench. A chair with room for two. What a ripoff. Never going back to Bob's discount furniture. We do understand that COVID is occurring and making everything hard and chaotic. I just want the tech to fix the couch and swap the chair. I was extremely overwhelmed and felt forced into purchasing living room furniture I willmore, I've been reviewing businesses for over 10 years on Yelp. Show off your style inside and out withthese dressers. **, was my sales associate at BOB'S DISCOUNT FURNITURE, located at Great Northern Plaza 26350 Brookpark Road North Olmsted Oh 44070. From casual to contemporary, comfort never looked so good. I feel so burned by Bob's that I don't want to start all over looking again. Make duo? They had what I was looking for, a leather dual reclining sofa, that had an electric adjustable headrest and footrest. Equal monthly payments required for 12 months. I have a seam where the sewing of it ripped on my loveseat and I have the left side of my reclining electronic loveseat that no longer goes up after two years why, I dont know because Im not a mechanical engineer or anything like that, thats above my pay grade. They do not respond to phone calls or emails. So please heed all these bad reviews because they are 100% accurate and the fact that Bob's is still in business is mind boggling!! Love to lounge? The week they want to deliver does not work for us because we are in the process of moving. When customer service finally got us to someone who could help, they did NOTHING! In person customer service is horrible. Paid the extra amount to do the delivery (Bob's Breakfast). I purchased two products from Bobs: a headboard and a sofa. With duo you'll never have to sacrifice stylefor comfort. I am not satisfied at all. Love to lounge? No hidden costs.. We have spent well over $20K at Bob's. I got a bunkbed from Bob's Discount Furniture on Nov 10, 2020 for my children and a month later the top "wooden" rail was cracked! La-Z-Boy Incorporated. After the took the extra chair back to the truck, I noticed one of the chairs had a chip and a scratch on it. Minimum purchase may apply. They make what we do possible. We were told back in the beginning of October by Bob's to call for compensation after the entire endeavor that just happened over 4 months had ended and we finally have our furniture. With so many styles, leather and fabrics, youll find the perfect loveseat sofa to take home. Virtually. I had to purchase a dresser on-line because of covid. Another 2 months and they deliver the WRONG color! ** answered all my questions and was very informational about the different pieces of furniture I was looking at. Its a chair. Thank you ** for all your help. Entertain with cabinets perfect for servingand storing. inventoryDependent: false; onStoreFloor: true, inventoryDependent: true; onStoreFloor: true. I have since bought my new furniture from another company. Create a restful retreat with a bed designed for comfort. Mid-October, Robert called and said it would be further delayed. They scam all their customers and the quality of the furniture is below garbage. It is a shame because I had intended to purchase more furniture from Bob's but this experience has led me to look into other furniture stores to furnish other rooms in my home. We came to find out that on the original delivery date of 12/19 they only had three pieces of the six piece sectional, which they said were placed in our house. I ordered a bedroom set OCTOBER 16. Due to COVID delays, it was estimated the table would arrive mid-October. Take the guesswork out of room design with matching pieces for any space. The salesman at the store was amazing too! We leverage our knowledge of materials, construction, and style to bring our ideas to life. No furniture. She was polite and very friendly. I missed a call from them after 5pm that evening, reporting that they did not finish their route due to the snow. Visited Bob's, found one we liked, and the salesperson Robert helped us purchase the table. We understood and had no issue at this point. The tonal allover texture on the face is enhanced by the soft marbling of the pattern and rich hues of color. They made sure to ask where we wanted ourmore, Furniture StoresMattressesHome Decor$$Rhawnhurst, Bought a couch and loveseat. Its a recliner. Unsubscribe at any time. Awful experience beginning to end. Style with space to spare. Shame on you BOB'S! Buyer Beware. We paid in full and had confirmation of the payment from 9/2/2020. Everytime I call the company they have you on hold for hours. There's amore, I am giving 5 Stars because of the in store staff and how great they were. We ordered a bunk bed with trundle bed back in August of 2020, first we were told that it would be delivered in October, then finally on November 16th it was delivered. I loved the look, and it was so comfortable. Think twice before you go purchase furniture from them. Enjoy double the comfort with our dual reclining loveseats. We purchased a leather power reclining sofa and loveseat on Dec 15th with delivery scheduled for Jan 2nd. As of 12/27 (10 days later), I have still not heard back. Over 90 years of experience goes into every La-Z-Boy product. We like the furniture, but to count on the delivery service is a mistake. Go for what you love and what you love will be timeless! Ordered $3300 worth of bedroom furniture. La-⁠Z-⁠Boy Privacy Notice forterms. Create a rich and cultivated mood, no matter where you live. 5-10 BUSINESS DAYS to process a refund. A link has directed you to this review. Every well-dressed bedroom needs vertical storage. I would say that Bob's communication was awful but there was NO communication AT ALL and that was our issue. December 21st, another delivery team arrives, and again, they are very nice. Take style for a spin with our standard 360swivel chairs. Our sleeper sofas are perfect for overnight guests. Our delivery came today and the men that set it up were so nice and so polite! Take style for a spin with our standard 360 swivel chairs. Please let me know if you have any questions and I'm happy to answer them + send more pictures if necessary. Arm on the loveseat was broken at delivery so we had to have a tech come out to tell us it's not repairable and then had to order another loveseat too! Late-October - I received a phone call stated our order was cancelled due to a payment issue. Long story short: I have tried to give Bob's the benefit of the doubt and ample time to correct the situation before posting a review. Copyright 20042022 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. These options completely negate the frustration and inconvenience we have experienced and are still experiencing. Only much more comfortable. Finally, I submitted a damaged item form via email after spending over an hour on the phone with customer service. I was told once you accept it, it's yours and no refunds. For fastest delivery, many items are stocked and available in store. To optimize appearance, fluff cushions and pillows often to retain shape. I have not received the new slat yet. Complete your look with our eclectic line of lamps. The delivery driver put the couch up against the wall, after he left I know why. They were unable/unwilling to make the delivery in one trip. I know exactly what I was told when I was suckered into spending my money on a warranty. Well start sending you the news you need delivered straight to you. That didn't happen either! Add practical style to your bedside with a nightstand. I would not recommend this company to anyone. Its location on this page may change next time you visit. No table, no one to talk to, yet they have my money.for 3 months they've had my money. Show off your style inside and out with these dressers. The company is great, the delivery men were awesome, and Ira the salesman was a sweetheart! We manage to get a measly $200 back. I purchased multiple pieces of living room furniture from Bob's Discount Furniture in January and February 2020. Discover the new look of reclining comfort with duo. Our reclining sofas offernext-level comfort. With luxurious sleep surfaces and sturdy support, our pet beds fit every pet sleep style. I waited for 1 piece to deliver and truck never came and no one called! Bring it home. Due to COVID-19, there were apparently significant delays in the parts department, which was understandable during the spring 2020. Set the table in style with quality dining furniture perfect for every space. Have a happy new year Bobs furniture!!!! Take a seat and instantly relax in one of our comfortable upholstered living room chairs. They can only patched them up. Unsubscribe easily. The back frame cracked and their insurance wont do anything. "Keep in mind 6 months later" they came and dropped off two poles only! 2 more months go by. Enjoy double the comfort with our dualreclining loveseats. Condition: Good: Minor blemishes that most people won't notice, Overall Dimensions: Width: 85 inches, Height: 39 inches, Depth: 37 inches. We will NEVER purchase from Bob's again and we will NEVER recommend them to anyone! Select a cover to add to your recently viewed list. i-Barnabas unique texture develops from the multi-color slub linen yarns that blend together to make this rich, i-Clean performance body cloth. Sign up to receive our free weekly newsletter. Made to order items will require longer production times. We called the horrible customer service department and explained the situation and they stated that the delivery wasnt scheduled until 12/12 which is odd since we have multiple emails and text messages showing they were on the way. They made sure to ask where we wanted our bed and didn't leave any mess. They told me I had to contact customer service and they could not simply exchange for the extra chair they had on the truck. They wouldn't help us AT ALL even after ALL of their mistakes and delays. I am 5' 4" and weigh only 120lbs so it wasn't my weight that created these problems. I never received it. With duo youll never have to sacrifice style for comfort. I'm a handicap woman. I had to rearrange my work schedule again to receive the delivery. Design utilizes two chenille colors arranged in an alternating order to help create a deep color effect. Rotate cushions for even wear. They use a company that you will have to fill out 1 hr of online forms and submit pictures only To be denied 100% of the time. We now have 7 pieces of furniture across the floor in varied states of completion and 4 of them are either scratched or broken. Upon set up by the delivery personnel It was noticed that there were scratches and scuff marks all over the furniture. They came this morning, dropped 8 huge boxes of heavy furniture and blocked doorways, including my bathroom! They sent some guy out to look at the bed and he had some wood and screws and patched the bed. Definitely will come back to this store in the future !". ConsumerAffairs is not a government agency. The power to sit, standor fully recline at thetouch of a button. La-⁠Z-⁠Boy Privacy Notice, 80.0"w Reflect your personality with strikingaccent mirrors. Upgrade your downtime with a stylishrocking recliner. Our home accessories add fun and function to any room. We got back on the phone to try to arrange for us to keep the both sofas we'd been using since Sept and get the loveseat that we'd been waiting on for OVER A YEAR and we were on hold for another extended period of time! First of all I bought furniture in October and still have not received the complete set to this day. Finally two and a half weeks later our recliner is in, we're not even bothering at this point, back to renting a truck. Create a restful retreat with a bed designedfor comfort. Make duoyours today. Are you looking for a furniture store that's easy to work with and has great customer service? I was given a guarantee and that was not meet. I bought a bed from Bob's. They will not send a tech out until all the parts are received. I called the store and spent 30 minutes trying to speak with customer service. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Originally they said they would remove the old furniture, that was a lie. Our superior recliner chairs come in various styles to complement any room. Again, frustrating, but it happens. Customer service is the worst and quality is yet to be determined. *On online or in-store purchases made with your La-Z-Boy Furniture Galleries credit card. NEVER have we had, in our memory, a single item that was delivered as promised. In our most recent call to the delivery service, they told us that we had called in and canceled the order. That's easy with our augmented reality app. Its important to choose pieces that you enjoy.. I tried to return it to the store they said because of covid they can't take it and to call support. I would have to wait another 5 days got that. We requested our order be changed to delivery to make our lives easier and then were surprised to receive a text message from Bob's saying we had one week to pick it up ourselves at the Manchester, NH location. This time the truck NEVER showed up! Reclining comfort meets space saving convenience. Includes our Limited Lifetime Warranty. What a rip off outfit this place is, which is my opinion, and my opinion is all that counts right now because I was lied to and they have not seen the end of me at all! By purchasing this item, youre contributing to a more sustainable future. No explanation as to why. I went to the store and while they were shocked at the horrendous service, they still couldnt manage to resolve my issue today. More phone calls and hours on hold for the salesman to tell us it's still backordered. What a difference! I have a broken table and chair pieces covering my dining room and they are unwilling to let me return the item or schedule a date they will replace it. Jan 2 I get a confirmation text that my deliver is scheduled for Jan 5, 2021 and then that same evening I get a text from the store manager that my shipment has been delayed and shes reschedule it to Jan 21. Manager says the order was put in for 2 sofas instead of sofa and loveseat. From small updates to a transformation, our FREE Design Services help you get the look of your dreams. Raise the bar on seating with versatile barstools. DON'T GO TO BOB'S DISCOUNT FURNITURE!! Bob's rescheduled my delivery for two days later when I called them. I was reassured once again by a Customer Service Representative in July 2020 that the drawer would arrive in September 2020. Power. In preparation for the delivery, we got rid of our old furniture. Their furniture is mediocre at best but really eats you up is all the false promises of restuffing your cushions and the fake warranty. I purchased a Queen bed and a very expensive mattress in February 2020. Anybody that purchases the Bobs discount furniture warranty program with her sofa or loveseat or anything else Please beware! I waited 5 hours for my delivery. Neutral colors transition effortlessly from season to season. I call the store later that week to see when the replacements will arrive, and they are unsure due to delays but anticipate mid February. December 15th, I received a text stating some items were unavailable. Every well-dressed bedroom needsvertical storage. Link to a very similar product on the Bob's website below if you're curious about dimensions/product reviews. They can't schedule it for me and are unsure of the specific date. The couch had bent brackets and the chair, the swivel mechanism is bent. Price is firm as I'm selling this for 50% of what I paid for it. Explore options and upgrades to personalize your comfort. Projected delivery end of Jan. Nov 2019 we ordered a grey loveseat and sofa. Ultra comfortable sofa with round arm rests, Extra Tall scale, perfect for people 6'3" and up, Unmatched quality and comfort with luxury in mind. Bob's finally agreed to exchange the mattress but have given me a time restrain. We got rid of our old couch before the pick up so we had to cram onto literally half a sofa (which had two pulls in the stitching we had to fix since we weren't waiting for a new one). Shades of blue and green for looks that bring to mind rolling waves, blue skies and sun kissed beaches. Dont waste your money here! Well shame on me as I did read reviews on Bob's and still gave them a shot. Youll be the first to know about our sales, new products, offers & more. Key things I would like to highlight.more, I just turned away $2,600 in bedroom furniture. We know everyone has their own unique sense of style. x38.0"d I'll make this short and sweet. About a month later one of the slats broke and, as a consequence, my mattress is now being supported by a pile of books. I get a big NO! If I don't select one before January 28th then their offer is withdrawn. And still no furniture. I have been told 4 different delivery dates. Its almost impossible to get through with them on the line. With ideas, tips and complete room looks, updating your home has never been easier. A finely woven ground weave imitates a wool look with a soft, durable hand. My husband and I went to the store where we purchased the furniture to get our money back. She never once apologized for what happened and did I mention she was so rude!! The headboard arrived damaged. Frustrating in the moment, but it happens. After 4 calls to Customer service, we were told it would be April until they had available. He said he could not make it up our hill because he would either need to back up or back down our hill and he was not experienced enough to do either, so he left!

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