broyhill couch cushions

They have a bar for your feet, and it fell out. I always bring the cushions in, if it's raining. Cannot get through to Broyhill support. This situation remains unresolved at present time. We bought 2 pieces of sofa from Broyhill furniture gallery in United Boulvard. I expected this sofa to last. I wish that I would have reviewed this before. We were going to buy more furniture there. The ORIGINAL contract specified that sofa would take 3 MONTHS, TOPS. I contacted Hudson Furniture in Tampa to discuss the fabric and they were no help. Clean leather furniture with a water-based foam leather cleaner. I ordered this couch which was delivered on Aug 11. I filed a complaint with the furniture store and they advised they had sold several couches out of this material and had not had any problems. The countertop chairs are falling apart. $2500.00 and it's a dirty white. I loved the design of the pieces and the fabric, but they were only sat on two or three times. The cushions look thread bare and are not even near a year old yet. The fabric was a leather polyester blend. This complaint was posted by a verified customer. I have purchased a table cloth so I don't have to look at the issues! Supposedly the entire set had "duracoil" cushions on the seats. Really. The sofa is less than a year old, therefore it is still under warranty. Ordered some Broyhill chairs in November of 2008. Our last furniture lasted 10 years and it was not broyhill. Within four days of initial delivery of furniture I received a nasty threatening letter from store owner. Art Van came out in a timely fashion and were very helpful. Desired outcome: Hopefully, you can prove us wrong. I bought a mattress there two days ago and now I am stuck with it. The longer you wait, the harder it will be to get out the stains. FAQ. Her travel and insurance articles have appeared in national magazines. I am so disappointed with this product. Then after giving my down payment, I got an approximate delivery date of 3-24-13 - more like 12 weeks. With faux rattan, metal, and cushions. They sent service people twice to clean it, unsuccessful. Someone had pulled the material up into a top seam, including the inside pillow, and hand-stitched it with needle and thread. Vinegar is a mild and effective cleaner for wood. Well if they have not even started it yet, what is the big deal? "Individually wrapped coils covered with foam cushioning" then slipped into the upholstery coverings. I have never purchased a couch that has not lasted 8+ years and was in such condition that I was able to sell or donate the sofa. We were told by the sales lady that only the dresser would be a floor model and the rest new. I told the furniture store that this was not acceptable and that I want my money back or a completely new couch. The leather is actually peeling away on cushions. That's why we went with the new coil made sofa and chair. I did not accept the pillow back sewn in that manner. It even gets in your hair. One of them has a lifetime warranty but they never told us which part has the lifetime warranty. I am very upset after having my last Broyhill set for 21 years with no problems, and apparently they don't have the quality they used to have. Just eats the time up on your cell. This will surely increase the credibility of your complaint. The piece is only 5 months old. We are small people. 4. Unable to be used. Use the same method for cleaning glass on coffee or end tables and the glass doors and shelves on a buffet, china cabinet or computer desk hutch. I went in to pick up the cushion and upon inspecting it, I noted to him that it had not been factory repaired. Clean up spills as soon as they happen. The love seat is misshapen and gas been supported with a piece of plywood under the cushions for years now. Leather peeling, couch looks horrible, salesman lied about leather couch purchased looked great. They said the warranty is on the core or the springs. // Leaf Group. I'd just like a decent leather couch. Broyhill Furniture Does Not Last and the company does not care. Based on these claims we picked Broyhill among many furniture stores in United Blvd. Buy a book about stain removal, and refer to it for removing stains from the fabric on your Broyhill furniture. They do not clean as well as synthetic and lamb's wool dusters. I want to cancel, but they say our down payment is nonrefundable because it was a special order. I ordered this couch which was delivered on Aug 11. I will never buy a Broyhill again. Apparently it has not been treated with anything to protect it. Now for the seats. They are keeping all my money and I am stuck with a mattress that does not work for me. You can do better at any local retail store. I ordered a sectional on 1-6-13 at Becker Furniture in MN. The worst sofa I have ever bought. What can I do? I am sick over this purchase. A few weeks, the seat cushions were flattening out. Dept: 16, PC0317 Style: 00142 Type: 6 Cat: 4655 PO: [protected] PAGE: 001 Line: 014 Color: Light Grey Some stains, such as blood, come clean by using plain cold water. Where he has sat, the cushion is actually already flat and the threads continue to pull in the seams all over the couch. Very poor customer service. Do Not Shop At M. Jacobs or Broyhill!!! Well, 2 weeks later and the upper half of this model is under- stuffed with probably the cheapest possible filling. 10+ weeks is too long to wait for a chair to be made, especially when they made the error. Cannot get through to Broyhill support. Ellie Kuykendall has been writing and editing professionally since 1997. Our content is intended to be used for general information purposes only. But last Wednesday, my husband dropped a small amount of ice cream on the fabric of one of the chairs and there was nothing in the paperwork that came with it to tell you how to clean it. The cushions are not straight, the fabric pattern doesn't match along with a seam on the cushion for the chaise. Made my purchase at Robert Furniture in Greeneville, Tennessee. Do not use feather dusters. DO NOT BUY BROYHILL FURNITURE. I can't believe Broyhill won't take responsibility to this issue because they are supposed to be a quality furniture manufacturer, the pieces we got aren't worth the price they charge. It is the worst quality furniture I have gotten. We were told that we need to unzip the back cushion and fluff it up. I bought this expensive patio furniture and the furniture was professionally covered through the winter. etc. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. There are coil springs which are popping out of the fabric. Is this your company? It feels like resting your calves on a wooden board with heels resting on hard fabric tracks. The left side power recline does not work and the frame is missing the rivet that holds the seat to the frame causing the seat to tilt. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Bought People's Furniture I am thoroughly disappointed. The sectional design is odd. I need a screw/bolt and nut to fix the alignment /missing rivet issue and a new male plug/connector with 2 sets of wires coming out of it. Worst puchase experience -- Do not go there!!! I purchased my sofa in November 2012 and loved the look. But there continues to be advertisement on TV about Becker Furniture and Broyhill sales every week. Purchase a can of dust remover without wax and a synthetic polyester or lamb's wool duster. When the bedfroom suite arrived we noticed a colour difference between the night tables and the headboard. I left not knowing what will happen or when I can expect to get my cushion back. I purchased a couch, 4 rockers, end table, and coffee table one year ago. The store we are dealing with has offered to "take care of us". 5. I offered to pay for waste, and was still told no, even though this was originally available. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Use a small attachment without brushes for the pillows, back, front and sides. Info on page is as follows: Purchase price for set was $399. Bought a broyhill section from big lots the frame broke within 2 months and nails started poking out and cut my babies foot, got it replaced and the second one was also defective the frame was all bowed, big lots let me exchange it iam now on my 3rd broyhill section in 8 months and the 3rd one also arrived defective whatever hard piece is supposed to support the arm of the coach is totally missing my arm is omost completely hollow, and all the seems of the lining is gapped and not attached and leaving huge holes. I bought a chair and ottoman that were part of the Chris Madden collection at JC Penney, manufactured by Broyhill. Sorry that "Made in America" is on their label. Because of the misalignment, a wire was severed at the connection point. We are so disappointed in this furniture and the store where we bought this. Store refuses to take it back. The fabric has frayed terribly. A FOUR-MONTH WAIT IS RIDICULOUS! To begin with, I waited 7 years to find a fabric That I wanted. I will never buy furniture from Broyhill Furniture. We order the Sectional in March and received it in May. I called Darvin, and they sent someone out since we purchased the warranty. We feel that BROYHILL should "take care" of us, as this was NOT the store's fault - it was TOTALLY on BROYHILL. In November 2009 I ordered a Broyhill sofa and chair from Greeley Gallery Furniture store. I want it replaced and they are still deciding. Its location on this page may change next time you visit. Copyright 2022 Consumers Unified LLC. Thank you. This makes me so angry since our winter wardrobes are thousands more than what this couch cost and are ruined! Within 2 years the fabric began to fade on both chairs and ottomans. In 2003 I purchased the Attic Heirloom LR set from Raymour & Flanigan for $2,500. Within the first year the cushions started to get deformed and by the time we called for a warranty defect, we were told the warranty ran out. The opposite side is fine. But all I really am asking is to correct this and please get me my fabric! I would love to send pictures to you so you could see how substandard this item is. Fabric damage or failure due to chemical treatments applied by the retailer or consumer, heavy soiling or improper cleaning will void this warranty." After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. A couple of weeks later, we were told that the fabric was no longer available and we had to return to store (which was 40 min. The back has peeled and is cracked and that was the purpose of buying a new one and replacing what I had. The complaint has been investigated and resolved to the customers satisfaction. Outdoor patio bar height table with four chairs. The island has white colored water stains. The cushions lost their shape in short order in spite of flipping and rotating them. I immediately contacted store. It is now March 11, 2013. I have replaced the broken spring only to find that the support (ash beam) has a knot in it where the spring is fastened. The finish on my kitchen table, island and chairs is coming off. The cushion is being smashes down as people sit in it. He stated that his reason for not sending it to the factory was that it would take a long time to return and walked away. We purchased a sofa and chair and when we went to pick it up, the store they told us that our Broyhill distributor was not available and we could not have our furniture as Pride Furniture went bankrupt. Store is NOT concerned with customer satisfaction nor providing service. Got a stock e-mail notice of cancelled order. I have had the sofa for a year and the fabric is not holding up at all. Though Broyhill does not have furniture care information on its website (Broyhill.com), the company does say this about cleaning fabrics: ". Unsubscribe easily. The material has worn to nothing! I moved and placed the furniture in my living room and after about a month, the chair arms and seat began to break down. Inspection after delivery showed that two of the zippered cushions were not sewn in a way that would keep the zippers from coming off track and a gap opened at that point. Share your photos and videos with others to prove the truth of your words. All Rights Reserved. This has caused us GREAT inconvenience. I agree completely with this complaint. Next day delivery guys came back to my house and took back chair, but not sofa. This is their best offer. There were no seams in the cushion to keep the filler from packing down. Too expensive to repair, couch has only had limited use. My husband and I are the only people that live here. The furniture is only 3 years old. She received a bachelor's degree from University of San Francisco. When the seat is reclined, it is very difficult to close it up to the unreclined position. As of now, because of our health problems, of work schedules, and because of the weather, this ridiculous delay has caused us so many problems & scheduling delays that we don't know when we will be able to get this house finished. Darvin said there was nothing they could do, and were not even able to match the paint to cover the nicks. away), to choose different fabric. A horrible value. I have had this sofa and chair for over one year. Store owner has not complied with BBB request for resolution of matter, but has hired attorney who is also threatening to transfer my legal case from SCC to County Court [to defeat jurisdiction of SCC and try to force me to pay his attorney fees. Caring for and cleaning your furniture correctly will ensure its long life and keep it looking brand new. The coffee table and TV cabinet are sturdy but the couch and love seat are absolute garbage. Got a series of stock e-mails regarding delivery. What a waste of 800.00 dollars. Unsubscribe easily. I understood my mistake and wanted to start new, and suddenly I can not have this fabric anymore, although it is still available, not discontinued. Then I was told I can not have this fabric, though it is still available. Recently I have discovered a small worn spot (1" in size) on the back cushion of the loveseat and a larger worn spot on the seat cushion of the sofa (5" x 4" spot). Unsubscribe at any time. Does anyone know where there headquarters are? You should compensate us something (possibly the cost of the painting supplies that will be incurred). The two chairs cost $1298.00 and the ottomans were $700.00. They never even looked at the cushions. The chair cushion is not sturdy. Like the look but very disappointed with the obvious construction issue. They replaced the two cushions with new covers. I let him know it was not professionally done, nor sent to a factory. Again I have to stress how unhappy I am with this product and your customer service. We value your privacy. I agreed. I have loved this style couch 7 years, but waited to find a fabric That Icould use, since Broyhill has great fabrics, but not for furniture. Put the rag into a sealed plastic bag between cleanings. I purchased a gray Broyhill sectional and I can't stand to sit on the left facing side due to the fact that you sink into it. I have experienced great quality in the past when I purchased Broyhill furniture so I'm surprised. And the cushions are non existent. We have had this couch six months and it looks like it is 25 years old. Hoping to have it for Easter, I got a call from Becker saying it would be another 3-4 weeks. I would tell anyone that asked me about broyhill, I would tell them not to buy it. Still haven't seen the Duracoil seats. What happened here? The backs of the pieces have collapsed. When I went into Akins Furniture, Dogtown, Alabama, my first words were "We don't purchase furniture often. I will be writing to the BBB. The cushions are flat. My wife and I bought a sofa and love seat about 5 years ago while we were living in Cedar Rapids. We purchased Broyhill sofa (Audrey) in mid-Feb! We paid for the entire purchase including scotch guarding and delivery and now we would like to know where Broyhill is manufactured so we can go there and try to follow up. On February 27, 2017, I purchased a Broyhill 3 Piece Set, which includes 2 swivel chairs and a glass barrel side table. I will also "spread the word" if I do not receive just compensation. I DO NOT recommend Broyhill products and I do not recommend this furniture store. Shoddy workman ship, misrepresentation, etc. We purchased a 3 cushion sofa (Broyhill) 1 year ago at Langlois Furniture in Muskegon, Michigan. Spruce Pine, NC Spray the solution onto a clean rag, and wipe the furniture. A link has directed you to this review. I also have many Broyhill items call attic heirloom, it is wonderful. For more information about reviews on ConsumerAffairs.com please visit our We asked for custom fabric. I offered to pay for waste, still not good enough. In the meantime Unwanted Maddie, sits in my livingroom, so I can sell. The vinegar and water solution will also remove many stains. By Christmas, where my husband sits, the thread was pulling apart in the material showing streaks of pulling on the cushion. There's no pride in their work anymore. All seams are pulling apart. Would never buy from this company ever again. We tried contacting Broyhill direct without any resolute to this issue. WARNING!!! The fabric looks worn out. I filed complaint in Weld Co., CO Small Claims Court and also with local Better Business Bureau. They said the one-year warranty was just for manufacturing defects - if that is all it's for, it's no good to have. When we went in to look at the pieces before delivery, Broyhill had made a loveseat instead of a chair. Dust removers with wax are not good for cleaning your furniture because they leave a waxy residue. This inconvenience was great as we needed the sofa here so that we could choose paint color of our walls before the heat wave came (as it does every year). We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Broyhill Furniture. Very unhappy and I have not even seen the furniture yet. Your recently viewed items and featured recommendations, Select the department you want to search in, Universal Battery Pack for Reclining Furniture w/ LCD Display - Wireless 2500mAh Rechargeable Battery for Electric Recliner, Sofa, and Couch - Fits Most 2-Pin Motion Furniture - Battery Only, Universal Battery Pack for Reclining Furniture with LCD Display - Wireless 2500mAh Rechargeable Battery Pack for Electric Recliner, Power Sofa, Couch, and Lift Chair - Fits Most 2-Pin Motion Furniture, Two Universal Battery Packs for Reclining Furniture with LCD Display - Wireless 2500mAh Rechargeable Battery Packs with One Charger and Power Cord Combo. Couch and 4 rockers. I could have sat down at home and done that sloppy job. We purchased these products and now less than 2 years later the one spring on the bottom cushion of the loveseat is popping up. I can understand that but now it has been 4 weeks again and if they had put the chair in the head of the line it would be done by now. All I want is a remedy, either it be reupholstering, send a custom slipcover or send someone to get all the shiny stuff off our clothes, etc. We really don't use the items much because of how awful it looks. The resolution they have offered is to send cushion covers. They advertised that they can deliver within 4-6 weeks. The filler had all settled to the bottom of the cushion. Dangerous for children! Broyhill should replace the furniture! The night table was brown and the head board was black as can clearly be seen in the picture. I had returned this item to the store once's already where they made an exchange for another one but now the same problem. Clean other stains, such as mustard and catsup, with hot water mixed with a mild liquid laundry detergent. My opinion is that it could possibly be that the lot of material my couch was made from could have been flawed by the manufacturer. I really think that you should compensate us with SOMETHING. Had Broyhill, changed the stuffing? The finish looks awful. So we tried some upholstery cleaner on it and that just made a bigger water circle. The back cushion was also showing wear and raveling. I would like a refund for this item, that was purchased at Big Lots in Tyler, Tx. I have no pets, children, my husband and I sit on this a few hours a night. The last furniture we bought was 20+ years old and our son is still using it. The hearth collection a/o 8785-85/2tp 8592-85 and a/o 8785-85/2tp 8592-85, Measurements not as listed in store catalog or on Internet. We were told it could take up to 60 days to get the furniture. The back cushions are stuffed with fiber filling with no structure or support. The poor quality of couch and love seat. Broyhill makes furniture from fine woods and fabrics. Our store kept up with attempts to contact you, but to no avail. This review was chosen algorithmically as the most valued customer feedback. Had them less than 3 years and the stitching is coming undone on all 4 pieces we bought. Click here to get notifications about new complaints of Broyhill Furniture. I have a leather couch I bought that's fading to a light color. They also advertised that what they have is Canadian made. We would like to know where it is manufactured. It was not re-sewn down the seam with a machine. We value your privacy. Broyhill was unable to be reached by our store, & when they were, came up with excuse after excuse. It was not a solid cushion, rather "fiberfill" type material that had collapsed and lumped. This set should be replaced. The wood actually rotted out and now the table is unable to be used because the cracked, rotted wood can cause injury.

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