He finally figured it out and I was told I would have to check out the next day and recheck back in. I stay between 150 and 200 nights a year at hotels and have witnessed virtually every condition. Someone from Choice and the Econolodge manager was to contact me of this situation and I have not heard from anyone. I told Star I wanted to check out and not be billed but she informed me I would still be charged. The company also started to introduce new features into their hotel rooms, including non-smoking rooms, internet services, etcetera. The lady sitting with him at the frontdesk says He only can hear out of one ear . just when she finished her sentence . now im just shocked . It was Despicable and deplorable the moment we got off the elevator we were met by malodorous bad smelling stinking foul and disgusting ordor. Again he spoke loud and said it is not our fault that there was no water. Seriously? i just smiled . I booked an overnight stay for the night of September 7, 2019 at I have been a Choice Privilege member for years. Choice Hotels is stealing from its guests. I read on the choice hotels website that CLEANLINESS because because of COVID-19 was a PRIORTY, and that every inch of the Choice Rooms were cleaned and sanitized for their customers safety. Although reluctant, I accepted the key cards I was given and we went upstairs to seek refuge from the pit bull wielding neighbors. I called the hotels twice and the housekeeping manager and got no answer. After logging in you can close it and return to this page. I will also contact attorney, Ive never ever in my life got treated so bad like a piece of garbage you find on a side walk or something I just cant believe it I am clean cut well dressed person always shower the reason I say this is I just want to give the people an idea what Im like am the biggest thing I have is a good heart that would help anyone if I can do it I will anyway I lost my phone in the parking lot and my ringer was on low and I ask the guy at the front desk to call my phone please that way it starts to flash and I could see it I dropped it bringing groceries inside it was a little after 9pm he said no I said please can you call it so I can see it he said no anyway I said please my wifes pictures and videos of us having fun together are in there please she just passed away its the only videos I have of us I explained very polite and nice he wouldnt do it and to let you know I have been staying here for over a month waiting to find a new place but my wife just passed in this hotel I never got treated so bad ever and if I had more time you dont even know the half of the bad stuff this cold hearted I think Ive spent thousands of dollars since I been here I never asked for anything I mean anything nothing and just today I find out he doesnt want to give me no points for staying here either its not fair the guy that lives here pays 129 dollars less every week why cant I get that why because I told the manager he is cold hearted I hope if anyone cares that can do anything please call me 6105878987 text me this is just not rite if you only saw with your own eyes but the whole family works and lives here from overseas, The Philippines and South America are the only ones that answer! I requested a refund, and was told the fact that we went ahead and stayed, and didnt give the hotel a chance to rectify all the above issues that NO refund would be issued. I am confident this is not an isolated incident and corporate should be apprised of the deplorable conditions. The number of properties that are franchised is more than 6,800 in over 40 countries. A White Gent. No issue at all. No king suite was available so i opted for a two full bed suite. THEY DID NOT APPLY MY POINTS AND NOW 2 WEEKS LATER AFTER NUMEROUS ATTEMPTS OF TAKING CARE OF THIS NUMEROUS PHONE CALLS BEING PUT ON HOLD FOR 20-30 MINUTES AT A TIME EVERYDAY FOR THE LAST TWO WEEKS I SPEAK WITH SOME LADY BY THE NAME OF JAYVEE WHO APPARENTLY IS THE PRESIDENT OF CHOICE HOTELS TELLS ME SORRY WE CANT APPLY YOUR POINTS!!!!! I left a week ago and they are still taking money off my card. Thats when I decided to quit for that was a threat to me. Joshua Keith Brand So I left and went to The Hampton in next door and ask them if they had a water problem, they said yes for 5 minutes because there was a air in the water lines, they said every motel in the area was to bleed the air off there water system. There was no mention of that again for this hotel. Well my family did not have the best experience at all. If you would like to further communicate my phone number is 228-229-7593 my name is Lisa Jett and my sisters name is Lora Slusser and her phone number is 228-324-3989. I called the front desk, spoke with Star and explained how bad the room was. The outside of the microwave had some stuff on it I have no idea. The sink was not draining in the second room either.the person at the desk is only able to do so much. While writing the word Refund on the top of a post-it, she immediately told me that it wasnt a problem and added you didnt even stay in the room. I had to get going so I had a bottle water and used that to take a wash rag bath uh, So when i was to check out the Manage told me it was a water main that broke. My name is Tim Holland. Choice Hotels has filed a claim against this franchise hotel. I agree I also work for choice in ma, and the new gm has no training and treats his work like shit!!!! Customer Service response was pathetic! We finally got our room (116) and it was okay except for the disgusting carpet. To this day I havent received my money or a phone call from the manager. No plastic cups. We wanted to surprise them by taking them to Pigeon Forge as it was the niece 60th birthday. Im sure you know that some of Choice Hotels properties are in slum status disarray. let me just tell you first im African American. Please log in again. i looked around . Choice Hotels is an American chain of the international hotel company that focuses on providing not only the largest but also the best lodging services around the world. The reason why I became a Choice Member was to avoid hotels like this. This shouldnt happen to anyone, especially on their first day on the job. This particular hotel and their general managers behavior reflects ignorance on your hotel chain. I paid for my room through Hotels.com several weeks before I checked in. I check into there 2119 clevand road w huron road ohio 44839 I check in key holder thst hold the keys they just put s line though and put a different number I get my room keys open the doors the room are dirty from night before beds and all I tell front desk person there dirty he starts swearing at me we get into a argument goes for weapon I have to call the police the guy lies the whole time that he was just a front desk employee he was the general Manger he lied the whole time charged my card will not return the money at all this I was there 20 min at best Im being charged 500 dollars from this man on my credit card this is crazy 500 to be threaten in front of small children swore at because they didnt clean there rooms and he got mad keep your family safe and stay away from these hotels not worth it there general mangers are crazy. 5:00 pm) the gentleman (told me his name was Vito Vince) couldnt seem to find my reservation. When I opened the door, I was surprised to see personal items scattered about the room, the TV was on and the mirror was fogged as if someone had just taken a hot shower. I spent 20 to 30 minuted of my time to find a nice room which is not right at all. When we opened the door we were taken aback on the condition of the room. The only person that it shows entering the room was the housekeeping manager. Shocked, I asked why, and was told by Nicole, that because I chose to not accept the alternate room she had offered me, I basically forfeited the money I had paid. Discovered bed bugs in our bed!! A very unhappy situation that possibly you or anyone in corporate can resolve for senior and handicapped couple! The hotel appears to be new but we choice this for our kids for the pool. The bathrooms should be spotless, and sanitized, there is no way when you check in, that you should see a toilet seat with poop on it. I recently visited a Choice Hotel in Texarkana. I then went down to the front desk again and told Karen. I have called Guest Relations every day, also to no avail. (Funny how on the choice site staed i got the last room, but yet there were a lot of rooms available. This particular establishment happens to be one of those properties. After I checked in later that evening, I called Choice and talked to Gwen. I had initially booked for June 22 24 but decided to add an additional night (June 21st). This place is not doing anything to make me want to come back breakfast choice.yogurt, cereal , waffle, apples and coffee there is no option for gluten free. When we got to the room the sink would not drain, and the ac/heat did not work. Something needs to be done. I recently had reserve a room for our stay in Richmond VA 8008 W Broad St 23294 Quality Inn Richmond West End. Will never stay there again. The bath had feces on the floor and in the tub as well as rust, we immediately asked for them to refund our money so we could get out of there ,and find suitable lodging for our stay in Richmond, Had I not have taken pictures we wouldnt believed in the state of Coronavirus this actually exist, it needs to be condemned unsuitable for living for any human being. i just smiled and produced my me key.The Color Purple.. Now clearly this Lady FOB did not know what her job title was So i go and find the GM at the front desk in the lobby. It was obvious that the bare minimum was being done to insure the customers safety. Which was acceptable by the owners wife. Since we made our arrival there on Thursday, the entire experience was horrible. It was very dirty. As of the year 2017, the total revenue generated by the company is more than $1 billion. Yuk. I am a choice member and i am almost at elite level. Account #655462084. They dont give a crap about their properties or their guests. You dont stay hera ? It is a federal law that a service animal be allowed into a hotel or anywhere for that matter without charge! I have always loved the location on Dingens as it is convenient to all of my friends and family. Try looking into the eyes of a 12 year old, expecting to get in the pool after a long drive. No one from that hotel or Choice Hotels will assist me with this matter. I experienced a horrible night last evening which is our honeymoon trip passing through Colby KS. At this juncture, I believe you should refund the cost I paid. Please see below my complaint. Original email sent to hotel June 26th see below here is what I sent them today: Well, it has been a week and nobody can be bothered to get back to me regarding my recent stay so I guess you wont mind if I post on all the travel site how poor your customer service has gotten and how tired (lack of cleaning) the hotel is looking these days. The bathroom tile had hair on it. It was the worst experience I ever had with this hotel. What check and balances are you doing. She was apologetic and then coded 2 other rooms so I can take a look at those. This is the most dirty shafy place ive ever stayed at.Do not recommend it .multiple problems .i would recommend motel 6 first . NEGLECT of a motel chain here. If Choice Hotels is concerned about their reputation, something needs to be done about this. I need my refund that hasnt been refunded yet And they did offered a third room, but we were now two hours into switching rooms and trying to get settled. I made reservations to stay at the Rodeway Inn, located in Tahlequah, Oklahoma for October 22, and checking out on October 23rd. I could not lock the door. The office than called the cops on me. The room we had was not very clean broken tile in the bath room, window shade with holes in it and it would not shut completely. The mattresses had stains. Then they called me back in about 15 minutes and said they would refund the 16,000 points. She also said that she turned down the bed sheets to check for bugs, and saw that the sheets were stained, and that the bed was dirty. Copyright text 2021 by Corporate Office HQ. When we got there we were totally shocked to see what shape Econolodge on 121 E. Mill Creek Road in Pigeon Forge Tennessee. Please sir, I beg youhelp me make this right. The police really cant do anything about it. (No pun intended). No management available in a service industryWow. I have also been communicating with the Duval County Board of Health. I told her about the situation nothing was done. The name of the place is Rockville, while the name of the state is Maryland, USA. The company operates under various brand names, namely Comfort Suites, Comfort Inn, Sleep Inn, etcetera. I ended up fixing the sink issue for hotel. I used 16,000 of my points for the stay and it was my birthday weekend. hello ! Filthy, moldy smelling rooms. I made reservations for 2 separate rooms, Confirmation numbers #51134571, and #51133624, 1 king size room, and another room with 2 queen beds for my sister and her 12 year old. I am having problems . Your location was convenient for where I needed to be at 7:30 a.m. In the year 1992, the company became the most significant franchise hotel worldwide. approached the desk and said hello one time and the GM said hello ? I am looking to transfer because of the gm here, Below is my complaint filed yesterday September the 9th for my stay on September the 7th at the Clarion Inn and Suites in Clearwater, Florida. I have stayed at numerous hotels in the Choice chain and always found them clean with no issues. I just looked at her with a smile and said Who you might be ? Today was my first day on the job as a housekeeper. The reason that I am sending this email is that I wanted to MAKE SURE that the executives of your corporation knows just how awful the customer service is at the Quality Inn in Plainfield, Connecticut. There was a few Choice members that was not happy at all. The company provides the largest hospitality services in the world, along with franchising options as well. This is not being done at the Rodeway Inn located in Tahlequah, Oklahoma, just saying. I can tell youwhat a slap in the face that was. She then told me her manager wasnt there but would be able to issue my refund from home even though she was not there. There are bugs that have taken up residency in the hotel. The number of employees currently working for the company, on a global scale is more than 1900. When I arrived The manager and myself went back to the last room I was in, my wallet was there but of course my money was not. One guest told me to beware of manager: Mr. P.K. The Staff member told us that it was acting up and to use the Quality-Inn Backup network. i say hello ! Let me know how you would like me to proceed. I have no other solution to this madness and this is a major set back for me. Thank you. When I went to the front desk on the Wednesday morning I mentioned both of these issues to the lady at the desk (quite nice I have dealt with her in the past). To my understanding, the housekeeping manager has to go and inspect the rooms after we clean them. I dont even feel comfortable going back to work around people I cant trust. She came up with a shower curtain, hung it up and seemed to be as surprised as I was concerning the conditions. She didnt want to shower because she wasnt sure where the backed up was really coming from. So right off the bat I should of known that this was not going to a good experience, see the following: 1) When we checked in, we were looking forward to putting our swimsuits on and relaxing after a 3-1/2 hour drive from Oklahoma City, right out of the gate, the hotel clerk said Im sorry, the pool is broken, and we cant swim. It was an abysmal disaster as well. I requested another room and was told there were none available. I went down to the office to inform them of the situation and there was no manager in the office just one employee running the front desk. Do you think at 10:00 at night, that we want to check out, and get back into the car, and look for another place to stay, REALLY? It also shows another female employee from housekeeping going back onto the floor. Very Dangerous!! I checked in around 3:00 p.m., went to a meeting and arrived at my room around 8:00 p.m. The shower bar was pulled out of the wall and leaning against the toilet! I chose to send this email to the corporate sight because I wasnt confident that it would make it past the General Manager. I now show 3 different accounts. So literally, we had very little use of the internet in which we couldnt preside over our business.To further add insult to our horrific stay there, a cockroach strolls across the bathroom sink; utterly disgusting!!! We clean with bleach and Uv rays kills COVID but pools are closed NO where on the site states that the pool is not done. From that point on I was left ALONE at the front desk from 4pm-11pm customers coming in to book a room knew I was new and a few of them had sympathy for me knowing thats not right. Clarion Pointe Hotel in Tallahassee, FL are thieves. When entering the room I noticed abject FILTH! 3) Our rooms were on the second floor, so when the Elevator door opened, the first thing you see is the stained carpet, old carpet, and the Elevator had numerous stains as well, and dirty, it smelled like dirty socks. Had reservations at a Quality Inn in Simpsonville SC, the room was disgusting (had blood on the blankets) took photos, went back to the lobby to state and show the photos of the room and i was not staying due the condition of the hotel. Now I understand what it means, BY THE BOOK-BY THE BOOM I suggest you stop using this slogan it sucks and so does Quality Inn. I am Lifetime Platinum with Marriott, Diamond with Hilton, affiliated with Laquinta, Holiday Inn and Choice hotels but have NEVER seen a room in this condition. When I explained that we had added an additional night he started speaking a foreign language to the other attendant (which is very rude). The company provides the largest hospitality services in the world, along with franchising options as well. I have called customer service 3 times and I still do not have this resolved. Email is tlholla624@gmail.com. The login page will open in a new tab. I am not meaning to come off as a threatening individual but I have been backed into a corner and have been left with no other choice. A lot of foul language and threats. BAD Choice Hotels. I wish you and your family all the best in these trying times-, Sincerely, Horrible experience. This hotel has been our choice of hotels for many years before covid and still after covid. I was actually told she wasnt there at the property, called guest relations and they immediately had her on the phone, leaving me with the promise that she would be returning my calls, but she still hasnt. I tried to contact the General Manager (Ms. Patel) at the hotel and by her cell phone. Coming to the conclusion that this room was already inhabited, I promptly returned to the desk downstairs where I explained the situation to Nicole, the clerk who had checked us in. I have only been working for ECONO LODGE 3986 State Rd S-8 Hwy 52 in St Stephens, SC for only (2) weeks before I decided to quit!! My member number is MXT57763. Im extremely upset because this was my favorite hotel and ive not ever been treated like this before by the staff. The GM Shawntae is refusing to provide sufficient evidence of the damages she says were made to our room.
finally figured it out and I was