how long does pelican water softener last

He did recommend a sediment pre-filter that I can install myself that will make a minor improvement to the hardness but, all in all, he said we are in good shape. Faucet cartridges tend to catch debris from your water and may still require replacement or maintenance unrelated to water hardness, which is outside of our control. softeners Even then, they refused to look at or repair the hot water heater. We would be happy to work with you on the additional equipment you need to get the flow rate up to spec for your fire suppression system. You cannot rely on their salesman to sell you anything you can use. As water passes through the system, minerals that cause hard water are crystallized with the salt-free Natursoft granules that change the chemical composition of mineral elements so they wont be able to stick to your pipes, shower fittings, and kitchen appliances. Because you purchased a disinfection system as well, we cannot take units back when it has been over 6 months since purchase. Be wary of any company where you cant leave an honest review. You should study a little bit about your own products before answering complaints.Buying your product was a very expensive mistake. The prefilter removes large particles such as dirt and rust, protecting the softening media and enhancing water quality. Water feels worse than before. We also went to your home for a service call at no charge as a courtesy. One star rating for terrible customer service, and since I can't use the product, I don't even know how well it works. Water Filter Spot is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com, Pelican NaturSoft Salt Free Water Softener. 2022 Trustpilot, Inc. All rights reserved. The NaturSoft uses catalytic granules with calcium carbonate crystals on the surface that expand as they bind with minerals. The system is not working to clean our water. Ouch! Sorry, keep hitting enter.a tank that can deal with clorine and cloramines( 2m 56s ) Pelican: City or well water? Here are 8 tips for writing great reviews. they take your money real fast but hang on tight to it when it's time to return it. Water quality changes can occur outside the control of your system or us. Box which Pentair doesn't deliver to, so I ordered two replacement media kits. water softener salt whole pelican gpm system Rude, unhelpful, unprofessional. Due to restrictions in place at the time by local cities, staffing and processing of returns was taking longer than expected. endstream endobj startxref kinetico softener s250 hxwxd You received an email and call from our rep on 9/16 to discuss your results after the testing was completed on 9/15. I just had the plumber out to change the sediment filter. I dont trust it and theres no way to feel safe because this company is in Fl and we live in MI. This system is wrapped in premium stainless steel for extra durability and longevity. Water filter spot is the leading online website for everything water. I called to find out what we needed based on what we'd purchased and what was happening. The service manager told me to call a plumber. pelican softener I feel relax whenever i drink the pelican water. Independent laboratory testing shows its 99.6-percent effective at reducing scale. Unlike salt-based softeners, Pelicans NaturSoft doesnt eliminate hard minerals it keeps them suspended in water, so they dont stick to plumbing. Nobody at home likes the weird tasting water from this system. Hard water minerals are good for your body, but theyre not healthy for your home. Required fields are marked *, The Best Place To Learn About Water Filters & Treatment. Some sand and sediment fell into the system while he was working on it. According to our records you have high iron in your water, which is why you have a chemical injection system for chlorine. According to our notes you were sold a system to deal with your iron. Here is a copy of that chat in case you need it.Chat Started: Wednesday, July 25, 2018, 15:43:34 (-0400)Chat Origin: Sales Skill RoutingAgent *****( 28s ) Visitor: Hello,( 43s ) Visitor: Looking for a system to do the following:( 1m 33s ) Visitor: 1. have extremely hard water - need scale reduced on surfaces, pipes and in water heater( 2m 47s ) Pelican: Ok( 2m 49s ) Visitor: 2. Systems are integrated into the main water line and serve every outlet in your home. We did recommend you add filtration since you are on City water to deal with the chlorine.Please let us know if you have any additional questions or need additional information on a water filtration system. The salesman wouldn't even discuss it just passed us to customer service who passed us to someone else to tried to sell us something more. Water feels naturally soft, not slippery like when its salt-conditioned. Salt free works for many customers, but there are always situations where it doesn't, just like any water system. Hello Meg,We are very sorry to hear your refund took so long. It has a 10 GPM flow rate, and it supports a 25-80 PSI operating pressure and a 36-120 F operating temperature. Traditional salt-based water softeners go through regeneration cycles, flushing water and minerals trapped by media through the tank and out a drain. We moved and took it with us and it still works and we are still happy. They were ready to assist me in every glitch and issue I had. I don't recall being gouged nearly as badly as they were or else I would have never recommended it!As for me, since I was due to replace the carbon filter media in January 2022 after 5 years, I thought ordering November 5, 2021 would be more than early enough. We don't have control over Duties charged by UPS. The Pelican NaturSoft Water Softener Alternative is loaded with features! Its media is non-sacrificial, meaning its never used up by the softening process. fleck pelican softener psf 1w However, with the Pentair Pelicans NaturSoft system, you can enjoy softer water, conditioning benefits, AND an anti-scaler, all in one! I purchased a new NS3 salt Free water softener from Pelican on June 30, of 2020. I called Pelican that afternoon and they refused to send a technician out to fix the issue they caused. As he always does he checks the water hardness. Not a good tank. The focus of the review is hoe BAD the customer service and policies are.. not that I was upset about installation. He didn't try to sell me anything that I don't need. NaturSoft products are NSF/ANSI Standard 42 and 61 certified for safety, and its the only water softener alternative thats independently tested and proven to be greater than 99-percent effective. pelican softener natursoft You have to redo the water at least every other week. Q: How often should I replace the softening media? Hard water is caused by calcium and mineral compounds, and while it is completely normal and natural, it may cause issues such as scaling on your home appliances, a strange taste and odor, and a slippery feel to the water that never feels quite clean no matter how much soap you use. Hello Nelson,Thank you for your feedback. FTC Affiliate Disclosure, Pelican NaturSoft Salt Free Water Softener, Pelican NaturSoft Water Conditioner Review, Key Features of the Pelican NaturSoft Water Softener Alternative, Compare Leading Salt-Free Water Softeners, SpringWell FutureSoft Vs Pelican NaturSoft, Environmentally friendly, salt-free design, Wont reduce spotting on glass as well as salt-based softeners, NaturSoft media tank, preloaded and ready to installation. Good products at a good price with very helpful salespeople to steer me correctly on the purchase. Im not happy with our product . hbbd```b``"4LzHV+D0) Flow rate around 20 GPM( 3m 55s ) Visitor: WE are on city water( 4m 18s ) Pelican: Thank you ( 4m 58s ) Pelican: for 20 gpm you need a high flow estate system( 5m 10s ) Pelican: https://www.pelicanwater.com/water-filters/high-flow-estate-water-systems/Thank YouPelican Water. He checked a sample direct from the well and then another in my kitchen sink, downstream of my existing water softener system. But our water still smells like chlorine. Dear Bree,Thank you for providing us your feedback. softener I'll give you 3 examples:1) The water was bothering my skin. We never had any issues with customer service located in FL space coast. It also damaged the heating unit, which rendered us with only cold water for several days (we now need a new heating unit). We are sorry that your water requires so much equipment to treat it but that is what is required to give you clean water. Your kitchen appliances will run more efficiently, and glassware stains will be a thing of the past. They denounced all responsibility.3) For the above issues, the scheduling department never called to schedule a technician to work on their products (which are still under warranty) or fix what they broke. Don't just stay away, run and don't look back. We understand that you wanted salt free but your water conditions simply do not allow us to go salt free to solve those issues. No contact hours later so tried calling and was able to get through after 10 mins. I still have not received a call from the service department possibly because either their employees' showers are warm or they use a different company their water filtration needs. We see that someone from our technical support team has reached out and explained the system and that your system is preventing hard water scale on your plumbing. Water softeners are installed near your homes water inlet, typically in the basement. Water hardness is a common problem; in fact, 89% of America has hard water of varying levels. softeners However it was determined later that the iron was masking a bigger issue in your water, tannins. Its a winning combination. The product is fine, but the customer service is awful. Pelican backs the NaturSoft with a lifetime warranty and responsive customer service. we turn it off every 3 months to flush everything with chlorine water. Many of our items are simply too large to ship USPS. This can be easily fixed by adjusting your mixture and replacing the carbon. The item you purchased is a custom high flow system that is not returnable as they are built to order. Once we finally got someone out here, they noticed the flow rate of the system was below the requirements of the fire suppression system. One of the best parts about this system is its easy installation and low-maintenance thereafter. That system alone shouldn't be used when you have iron as well, thus why you have chlorine and a salt system to treat your water. This system is touted as taking away the hassle of buying salt yet still softening the water. We have gone above and beyond to help resolve your concerns. In addition, this softener can be installed inside or outside, as long as it is protected from freezing weather. The one we had used a resin filter and a salt-based water softener. We also show that you were not charged for the additional equipment you needed to resolve your water concerns. Key Features of the Pelican NaturSoft Water Softener Alternative, What to Expect with Pelican NaturSoft Water Softener Alternative. Choosing the best water softener system comes down to evaluating its features. Join our 500,000+ community to get our "everything home" newsletter with the latest product news, gear reviews, and buying guides! Contact Us Terms and Conditions Technical support specialists are available by phone to assist with installation. I am super unhappy and feel like we wasted $5000 and we cant do anything about it. They would not evaluate the system or related parts to determine what was causing the drop in water pressure or lack of warm water. We did recommend you contact the plumber who installed your water heater. I dont like using the chemical injector- which is putting bleach into the system to change the chemical make up to remove the hardness of the water, and then it supposedly filters the chlorine out. Only the sediment filter and chlorine pump requires maintenance parts 2-4 times a year. softener We bought a Pelican System and had a hard time finding a local vendor to install it. Q: How often must the sediment filter be changed? Dishwashers, refrigerators and water heaters work overtime to compensate, and the result is high utility bills and untimely repairs. Make as much as possible in volume instead of making a killing in the long run with return customersRuturn policy and website representations are UNCLEAR at best.Addendum: What a patent response from pelican. Many phone calls and emails with the company and still nothing. Another cool perk is that when you use soap, you will notice a better lather with less soap and shampoo, ensuring a cleaner feel. But I wouldnt recommend this product to anyone. ( 3m 38s ) Visitor: 3. %PDF-1.5 % I called multiple times. Terrible service for a company I used to like. Roy was very nice and professional. Even better, the Natursoft granules never need to be replaced! Pelican Water Systems, HORRIBLE HORRIBLE HORRIBLE customer service. We have white residue and scaling in appliances including refrigerator drinking water, dishwasher, coffee pot. Replacing media in look-alikes can cost up to $1000 every few years. %%EOF softeners Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Our water treatment experts on the phone can help size you the correct system for your needs. Tested DW-9191 to reduce 99.6% of scale buildup. We did not like the subtle salt tasting water and we discovered Pelican's advertising offering a salt less system that will give you drinking water that tastes better than bottled water. Dear WPushaw,We are sorry to hear you felt your water test was not completed timely. hmk0>vlEolC 420&Zjp`I,mI"|lqFtwJBdZA;DkC|]E8&0rQ|8'p|HXqruE{w>WQBzRFN_Y(Oi`*KhY)(K^/{ .yN "QHH;4>Z~ylj-1:.A?F*)xLNJU@,e!N'B y%i7-xEi4o~ Lgcw-,4.TS"%^Dh a#VA8Jd.&})x[=.wP)f([m=jpp?b7yg}@>4+O,RZy"A[GT}b. The main drawback of installing this salt-free water softener alternative is the upfront cost. softener And the customer service is pretty good . I called customer service(Trouble Ticket: 00040401) and waited nearly twenty minutes before I talked to anyone. Your warranty covers your product functioning but not labor costs for service calls. We were told this company has tons of turn over and we can understand why. Very good product and very healthy water. Your e-mail will never sold or shared! Water softeners are simple, but quality counts. If the iron or tannins isn't being removed with your current system we would be happy to have someone from tech support reach out and review your installation or you can schedule a service visit to your home. Unlike salt-based systems, the NaturSoft produces no wastewater and uses no electricity, so proximity to a drain and power source is not required. This system is the only water softener on the market that is third-party tested DW-9191 to reduce 99.6% of scale buildup. So I tried pushing 1 for sales instead and my call was answered promptly. I tried calling and spent 1.5 hours on hold (every 25 minutes or so a recording comes on and tells you that there are no customer service agents available and then disconnects you). Noticeable reduction in chlorine smell, which was our main issue. Will not be ordering from Pelican / Pentair Water again. This was after he refused to send a service person out.2) For a different issue with the product, they sent out a technician who changed our water filter. We have 5 people in our house. Your email address will not be published. endstream endobj 151 0 obj <>/Metadata 7 0 R/Pages 148 0 R/StructTreeRoot 11 0 R/Type/Catalog>> endobj 152 0 obj <>/MediaBox[0 0 612 792]/Parent 148 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 153 0 obj <>stream householdmag pelican The maintenance on the chemical injector is a pain. softener saltless After installation, the water tasted OK, but was brown colored. softener 2 fresh, new tanks never used and Pelican will not even exchange them. Other systems require costly replacements every 3-5 years. We were oversold a system that was too big for our house. This can happen where iron masks the tannins in the water. But theyre a hassle to maintain, and they can harm the environment theyre banned in many ecologically sensitive areas. Hello,We are sorry to hear that you couldn't do the install. You were not oversold, you were sold the system you asked for. Instead of keeping a customer for life, they would rather not take a return of unused/unopened productand lose a customerforever. You will need to use fewer detergents to clean clothes, and your clothes will stay brighter with less fading. You wont see scale/corrosion on your plumbing and fixtures, ensuring a longer life. However, this system neutralizes these minerals rather than removing them. As it builds, it limits the flow of water to appliances and corrodes sensitive parts. Their answer was to buy a second system and run it in parallel. I did many hours of research, work and replacement on the tank and filters and it still is defective. Learn about water filters, treatment techniques and purification methods. So as much as I love the products, I absolutely CANNOT recommend them if you live in Canada. In fact, the satisfaction of my wife and I led to friends of ours recently ordering this very same system. They have been entirely impossible to deal with and thus I'm entirely UNIMPRESSED with UPS. The NS3 is 9 inches and requires an installation space for the following dimensions:18 x 18 x 49.5 inches. We use dedicated people and clever technology to safeguard our platform. Systems require no electricity to operate, and theyre virtually maintenance-free. How can you avoid the cost and inconvenience of breakdowns? purification Sales guy said he would leave a message for customer service to contact me. Terrible, terrible high priced service!!! softeners softener Calcium and magnesium stick to the inside of pipes, forming limescale. "9@ D~qzvdf < very accomodating also. However, our installer wouldn't take on that liability in case one system had an issue at a time when the sprinklers needed full flow. I asked why I wasnt notified and was told the system isnt set up to contact customers when there is a delay. Bad information to get a higher commission is NOT good service. I live in an area with ~200k population, and the nearest "Preferred Plumber" they could find to do an install was an hour and a half away. new NS3 salt Free water softener lasts less than a year, Good products at a good price with very. Ava has over 10 years of experience in the water filtration industry and has worked with some of the top companies in the field. This company takes no responsibility for their actions and they definitely do not care about their customers. If you are smelling chlorine in the house you have likely over-mixed your chlorine and have damaged the carbon tank by expending the media. I have a private water well. I bought Pelican model PSE-1800P, the Pelican Whole House Filter & Water Softener Alternative system in January 2016 and have enjoyed great tasting, i.e. This process is completed with no electricity or water waste, so its an excellent eco-friendly choice. clean and fresh, water since then. Roy concluded that my water is in great shape. The system I got initially was not to deal with Iron, it was what Pelican recommended TO DEAL WITH MY WELL WATER as a whole, based on the testing that was done before suggesting anything. In addition, the beautiful, chromed tanks will also need to be changed in a few years.Please dont let them fool you.Addendum:I just received a reply from Pelican. Pentair Pelicans NaturSoft system, known as Americas #1 water softener alternative, differs from traditional water softeners in many ways. Product might be goodidk because I couldn't install it like I thought I couldso needed to return. Since the sediment filter is first in line before your softener and water filter sediment from the prefilter would not have made it past both tanks and into your water heater. Our friends' package still hasn't arrived 6 weeks later and UPS has apparently lost it somewhere, or they havent been clear in telling us what to do if it has been held up in Customs. This is the most extensive warranty offered in this industry today. Privacy Policy 0 It features a 15 GPM flow rate with a 25-80 PSI operating pressure and a 36-120 F operating temperature. It produces no wastewater, requires no salt, and it works without electricity. I don't think they even reador at the very least, understood the content. Hello Dave,We are sorry to hear your experience with UPS. Its the only water softener alternative thats performance-certified. Less than two square feet of horizontal space is all you need. The first one arrived within 2 weeks, but we were first charged $123 CDN in import duties by UPS! Ava is the owner of qualitywaterlab.com, a website dedicated to helping people find the right water filtration products for their needs. All reviews are published without moderation. We show you spoke to technical support and you indicated you were unhappy with the quality of the water. However, they were charged around $800 just on import duties to Canada alone! softener pelicanwater dealers filtration softener natursoft gpm What Comes with the Pelican NaturSoft Water Softener Alternative? Water spotting (when you let water dry on a surface) will still remain and are not considered hard water scale. This is what caused the 6 month delay in finally getting someone out here to install it. We are sorry to hear you are unhappy with your well system purchased in 2019. And when the solution gets low, the water smells like chlorine really bad. softeners A: The sediment filter removes large particles of dirt and rust that can impact system performance. However, it appears the mixture you have been using for chlorine has not been setup correctly but we have not received a call since you purchased about this issue. It'll be the best decision you'll make all year. pelican systems water 64oz softeners guide deals check latest It's even on the shower glass and floor. The NaturSoft is a perfect fit in tight spaces. We have the whole house water system for about 5 years now and water is heaven. Customer service rep explained the filters never shipped. Boston, MA. The representatives of Pelican are all professional. If you make the mistake we made and go with this company, make absolutely certain you have an installer lined up in advance.Updated review to address Pelican's response:As Pelican noted in the response to my review, they tried to sell us more equipment in order to meet the GPM restriction and run two systems in parallel.

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